Rajat Deb

Experience

• 

  Fluentgrid Limited

  May 2015 - Aug 2015

  Intern
• 

  [24]7.ai

  Apr 2018 - Jan 2019

  Customer Support Executive

  Streamlined break-fix process to monitor 200+ customer service tickets daily, reducing resolution times.Optimized backend environment through troubleshooting of 1000+ incidents and performing critical updates, increasing team efficiency .Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• 

  Mindtree

  Feb 2019 - Oct 2021

  Had an experience working with Azure Cloud and platform issues management, DevOps strategies execution, CI/CD, Build/Deployment implementation, scaling of services and process improvements to enable teams deliver efficiently with given resources. Worked in a complex, deadline-driven environment while collaborating with engineering teams and communicating the project schedule to stakeholders, leadership and Clients. Became efficient in analysis of different programs and resources, to deliver innovative solutions, improve tools/processes and save costs/efforts. Also, contributed as a Cloud Platform Engineer for client Microsoft by working closely with various product engineering teams in driving Azure Iaas/Paas/Saas service-related incidents for both internal and external customers. Show less

  • Cloud Engineer

    Jan 2021 - Oct 2021

  • Associate Cloud Engineer

    Feb 2019 - Jan 2021
• 

  Accenture

  Oct 2021 - Aug 2024

  Architected and deployed Azure solutions that spanned multiple regions, optimizing for performance, scalability, and redundancy. Implemented geo-redundant configurations to enhance availability and reduce the impact of regional outages.Worked closely with stakeholders to understand business requirements and align cloud solutions with organizational objectives.Designed and implemented robust disaster recovery solutions for Azure environments across multiple regions by utilizing Azure Site Recovery and other relevant tools to ensure business continuity in the event of system failures or disasters.Collaborated with cross-functional teams to identify specific use cases where OpenAI could bring value to our Azure solutions and promoted a shared understanding of how OpenAI aligns with our overarching business goals and cloud strategies. Show less Successfully merged complex IT solutions with the client's requirements, by leveraging cloud solutions in Amazon Web Services and Azure, resulting in improved system performance.Automated the deployment and management of infrastructure in Azure and AWS cloud using Gitlab CI and Terraform, reducing deployment times by 50%.Developed strategy, processes, and tools to monitor cloud environment and enforce compliance controls, resulting in decrease of audit costs.Spearheaded the creation of comprehensive Azure blueprint templates for various infrastructure and application scenarios and developed standardized deployment models, ensuring consistency and efficiency in future cloud deployments.Documented best practices, guidelines, and reference architectures, serving as a valuable resource for the team and future projects. Show less

  • Consultant - Cloud Engineering

    Dec 2022 - Aug 2024

  • Senior Analyst - Cloud Engineering

    Oct 2021 - Dec 2022
• 

  NCR Voyix

  Aug 2024 - now

  Software Engineer III - SRE