
Laura Murphy
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About me
Computing Technical Officer at Atlantic Technological University
Education

Galway-Mayo Institute of Technology
2013 - 2014Bachelor of Science (BSc) Information Technology Administration DistinctionDuring this academic year I completed 6 modules & a project entitled: Implementing ISO backup controls to ensure Data Protection complianceNetworks Module: Router & Switch configurations & protocols, VLANs, Security (ACLs, EIGRP, AAA, Encryption, VPNs)Computer Systems Administration: Windows Server 2008, Domains, OUs & Group Policies, Windows & Logon scripting, Powershell Scripting & WMI, CPU HardwareE-Business: Website design, Web Analytics & SEO, Digital Marketing… Show more During this academic year I completed 6 modules & a project entitled: Implementing ISO backup controls to ensure Data Protection complianceNetworks Module: Router & Switch configurations & protocols, VLANs, Security (ACLs, EIGRP, AAA, Encryption, VPNs)Computer Systems Administration: Windows Server 2008, Domains, OUs & Group Policies, Windows & Logon scripting, Powershell Scripting & WMI, CPU HardwareE-Business: Website design, Web Analytics & SEO, Digital Marketing StrategyDatabases: Oracle Architecture, Tablespaces & Datafiles, Managing Schema Objects, Tables, Users, Privileges & Roles, Backup & RecoveryI.T. Project Management: Business case, Presentations, Baseline Plan, Risk Analysis, I.T. Systems Management: I.T. Operations & Infrastructure, ISs & Applications, Ethics & Privacy, SOPs, QM, Security ControlsUsing: Windows Server 2008 R2, HyperV, iSCSI, SQL Developer, Oracle 11g, Project 2010, Wordpress, Virtual Box, PowerShell, Joomla, Dreamweaver, PHPMyAdmin, MySQL, CSS Show less

Institute of Bankers In Ireland
2008 - 2012Professional Diploma in Financial Advice (QFA) Level 7The Qualified Financial Advisor designation allows the holder to professionally advise retail and business banking customers on Life Assurance, Pensions, Savings and Investments, Housing Loans, Financial Planning and Consumer Credit Agreements and Associated Insurances.

Galway-Mayo Institute of Technology
2014 - 2015Bachelor’s Degree Computer Services Management First Class HonoursFor this degree year I completed five modules and a project entitled 'Software-Defined Networking: Hardware Considerations for Progressive Small-to-Mid size Data Centre Architectures' Internet Security and Cryptography Module: Encryption Algorithms, Digital Signatures and ID's, Public Key Infrastructures, SSL Certs, MS Exchange, Network Device EnrolmentStrategic IT Management Module: Classic & Modern Organisation Structures, Business Strategy and Planning, Developing IS/IT Strategy… Show more For this degree year I completed five modules and a project entitled 'Software-Defined Networking: Hardware Considerations for Progressive Small-to-Mid size Data Centre Architectures' Internet Security and Cryptography Module: Encryption Algorithms, Digital Signatures and ID's, Public Key Infrastructures, SSL Certs, MS Exchange, Network Device EnrolmentStrategic IT Management Module: Classic & Modern Organisation Structures, Business Strategy and Planning, Developing IS/IT Strategy, Governance and Business/IT Alignment.Data Communications Module: GSM Networks, MPLS, Multiplexing, Transmission Encoding, Encapsulation, DHCP, WAN Telephony Techniques and IPv6.Data Mining Module: Data Warehousing, Pre-Processing, Rules and Associations and Decision Trees using IBM Modeler v15.IT Service Management Module: Financial Mgmt, Software Development Process, ITIL v3: theory and practical implementation Show less

Letterkenny Institute of Technology
1998 - 2000Certificate in Applied Computing Computer and Information Sciences, GeneralData Communications, Mathematics, Problem Solving, Software Design, Web Design, System Analysis and Design, Database Technology, Computer Architecture and Operating Systems and Network Systems
Experience

Bank of Ireland
Dec 2000 - Aug 2013Bank officialFor the majority of my time working for Bank of Ireland, I worked for the Compliance function in various different roles, including: Office Administrator; LAN Administrator and team member on a number of projects relating to compliance, cost efficiencies and monitoring. I also worked as assistant project manager, a Retail Banker & achieved my Qualified Financial Advisor (QFA) qualification during this time.

Smyths Toys Superstores
Aug 2015 - Aug 2017SAP Support AnalystAs a SAP Support Analyst I reported directly to the SAP Consultant and was responsible for supporting and maintaining current System Environments, whilst also being involved in System changes and development. My main duties were:Supporting key Retail IT FunctionsDiagnosing and resolving technical issuesEscalating IT issues to the SAP Consultant and 3rd Party Suppliers, where necessaryUndertaking small- to medium-sized IT projectsProviding support to multiple end usersIssuing reports to the Business on a daily basisTesting changes across a broad range of areas before they are implemented in the live environment Show less

NetFort
Sept 2017 - Apr 2019Technical Support Engineer
Rapid7
Apr 2019 - Nov 2020Technical Support Engineer
Galway-Mayo Institute of Technology
Nov 2020 - Jul 2022Computing Technical Officer
Feb 2021 - Jul 2022Computer Technician
Nov 2020 - Feb 2021

Atlantic Technological University
Apr 2022 - nowComputing Technical Officer
Licenses & Certifications
- View certificate

Managing Microsoft Teams Training & Lab Simulations
UdemyJan 2021 - View certificate

InsightIDR Certified Specialist
Rapid7Aug 2019 - View certificate

Intune Training with Microsoft Endpoint Manager (MDM / MAM)
UdemyJun 2021
Volunteer Experience
Box-sorter, reception and cashier
Issued by Team Hope Christmas Shoe Box Appeal on Nov 2004
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