Charity Charles,MBA.

Experience

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  National Youth Service Corps

  Apr 2017 - Apr 2018

  Graduate Trainee

  During my stay at the National Council for Women Society I carried out the following responsibilities; 1. Communication Planning and Initiating Social Media Campaigns. 2. Administrative duties.3. Planning, Supervising and Delivering High Standard Services.

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  THAMES INTERNATIONAL

  Mar 2018 - Apr 2020

  Quality Assurance Analyst &Trainee Consultant

  • Supported the product management team in market research, competitive analysis, and gathering customer feedback.• Assisted in developing product roadmaps and feature prioritization based on customer needs and market trends.• Contributed to the creation of product documentation processes and marketing materials. Data Capturing and entries of various Personnel Receiving of calls and attending to request. Managing the online helpdesk and granting them their request. Login to online desk and reply to emails daily. Filing and attending to request sent in by the managing director daily. Typed letters and Memos and send out by directives of the Director. Analyzing the payroll of the Mdas, paramilitary and agencies before payment of salary is done. Filing and booking of appointment for the managing director. Prepared daily weeks reports and monthly reports for the company. Enrollment of agencies, mdas, paramilitary into IPPIS platform. Proffered solutions to identified problems in IPPIS Testing of programs and software’s before deployment. Show less

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  MEKSDONALD INTEGRATED GLOBAL

  Dec 2018 - Apr 2019

  Customer Service Specialist & Escalation Officer

  • Collaborated with cross-functional teams to develop and launch new products, ensuring alignment with customer needs and business objectives.• Conducted market research and analysis to identify opportunities for product improvement and growth.• Assisted in project management, including defining project scope, managing timelines, and coordinating resources.• Generate daily reports on Microsoft Excel for clients on logistics operations boosting client satisfaction by 15%• Organized and presented operations data into databases using Excel to reduce companywide reporting time by 17%• Resolved customers' queries and issues efficiently and compiled feedback to guide improvement on products and services. Show less

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  Directorate of Technical cooperation in Africa(Ministry of Foreign Affairs)

  Apr 2019 - now

  Human Resource officer

  • Reviewed operations processes and implemented process flow changes to improve operations efficiency by 20%• Organized and presented operations data into databases using Excel to reduce companywide reporting time by 17%.• Implement annual policy review process including introducing a change control process for policies and procedures, planning, project managing, and working with subject matter experts to ensure maximum productivity.• Manage the recruitment and hiring pipeline of the organization. • Prepare and review compensation and benefits packages.• Plan quarterly and annual performance review sessions, also process employees’ queries, and respond timely.• Update employee records with new hire information and changes in employment statusForecast the hiring needs of the company and ensure the recruitment process runs smoothly with due diligence.• Reviewed employee status from temporary to permanent and raised promotion advice, variation order, and uploaded on the Integrated payroll and personnel information system database Oracle to be precise with a 3-team member. Show less