Noel Costello

Experience

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  Dell Technologies

  Sept 2003 - Oct 2004

  IT Technical Support Specialist

  • Providing first-level Client technical support on Dell supplied products and/or peripherals • Providing first-level Client technical support on Dell Supplied software and applications • Identifying and resolving issues affecting customer client systems

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  Atos IT Solutions & Services

  Nov 2004 - Dec 2014

  Operations Manager/Project Manager

  I received subsequent promotions during my 10 year tenure with the company where I started as a 1st line Service Desk technician and graduated through a number of roles including Customer Liaison, Team Manager and finally Operations Manager.

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  Atos IT Solutions and Services A/S

  Nov 2004 - Dec 2014

  Operations Manager

  • Directly manage, develop and motivate a team of 8 Supervisors; oversee a total staff of 120 employees in the facility• Coaching individuals and teams to release their potential in delivering high levels of performance• Implementing continual service improvement plans to promote Customer Satisfaction as the key deliverable of our operation• Successful delivery of Voice, Email and Ticket Fulfillment Service Levels• Managing escalations effectively and taking ownership for resolving problems• Demand forecasting to meet and exceed client targets • Flexible adaptation of solutions and resources to meet short term peak trading periods• Determining key financial and headcount needs for Delivery• Analysing, managing, and developing reports for revenue, expense, and headcount performance• Supporting the sales team in the development of innovative solutions for new and existing clients• Presenting Monthly SLA Reporting Packs by attending Monthly Service reviews with client and internal Atos teams• Improve staff satisfaction and implement great place to work model• Successful compliance of External and Internal Audits, ensuring that all key IT processes are documented according to relevant ITIL standards• Project Manager for the T&T of a new customer into the Irish portfolio Show less

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  VMware

  Jul 2015 - Apr 2016

  Technical Support Manager
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  CAE Technology Services Limited

  Aug 2016 - now

  Operations Manager - Technical Services