Luis Diaz

Experience

• 

  National Oilwell Varco

  Jul 2005 - Dec 2019

  As a manager, I became responsible for an additional 5 direct reports (Project Managers). I act as a member and facilitator of the Project Management Office (PMO) to prioritize and plan development projects. I coordinate resource planning for seven development and five project management teams. I liaise directly with clients and escalate issues as necessary and discover acceptable solutions. I utilize significant industry-specific knowledge in addition to strong analytical and process mapping skills to exceed expectations by delivering comprehensive data to assist in important decision-making. In this role, I retained my previous responsibilities as Application Support Manager and Project Manager.Key Projects/Achievements: - Program Managed for the JDA WMS for 3 additional sites (8 total) expecting to transact $1B in revenue in 2019. - Developed a Resource & Project Planning tool that significantly improved the decision-making process in the PMO Show less As a manager, I was responsible for 4 direct reports (Support Analysts) globally that delivered Service Desk support for 49 in-house and 7 commercial applications. I delivered support for project tasks or change requests to various clients. I maintained SOX compliance and Service Level Agreements (SLAs) with customers and reported to executive management. I was responsible for resource management and employee development. In addition, I retained my responsibilities to manage the WMS Program, which included 1 commercial application and 4 custom web applications. I played various roles in the life cycle of the Program including Product Owner, Scrum Master, and Business Analyst.Key Projects/Achievements: - Program Managed for a Commercial Warehouse Management System (JDA Software). - Employed the solution alongside JDA consultants for two US-based facilities in 15 months and under theplanned $2M budget. - Executed the solution without the JDA consultants in two Norway facilities, and one UK facility. - Transitioned the incident management system from BMC Remedy to Jira Service Desk for 30 applicat Show less I served as Project Manager for executive-led in-house and commercial application projects. I acted as the Scrum Master and Business Analyst for two development teams tasked with replacing an existing sales quotation system with IBM’s commercial product. I successfully collaborated with sponsors and stakeholders to identify requirements and ensure releases of software solutions were on-time and on budget.Key Projects/Achievements: - Deployed the Glovia/STAR solution to field offices and distribution centers in Canada (6) and the UAE (20) averaginga total revenue of $150M per year. - Led the search for a replacement Warehouse Management System - Conducted site surveys at five facilities globally in order to document requirements. - Delivered recommendation to executive management to buy the solution rather than build. - Managed the vendor selection process including RFI, RFP, negotiations, and capital appropriations process, which led to a multi-million-dollar commercial agreement. Show less Business Analyst, Information Services, Cedar Park, TX - Evaluated current state and future state design of a solution to replace a BPCS ERP system with the Glovia ERP. - Acted as Product Owner of custom web application (STAR) required to deploy alongside the Glovia ERP system. - Installed Glovia ERP and STAR web app to 33 US-based field offices and distribution centers ahead of 1-year scheduleBusiness Analyst, Sales, Cedar Park, TX - Deployed an Equipment Tracking and Maintenance system that generated $15K in revenue per month.Business Analyst, Operations, Cedar Park, TX - Employed the Call Tracking System (CTS) to 22 US-based offices. Show less

  • Director, Enterprise Solutions

    Sept 2019 - Dec 2019

  • Manager, Application Support and Project Management

    Aug 2018 - Sept 2019

  • Manager, Application Support

    Aug 2015 - Aug 2018

  • Project Manager

    Jun 2012 - Aug 2018

  • Business Analyst

    Jun 2007 - Jun 2012

  • Application Support Analyst

    Jul 2006 - Jun 2007

  • Next Generation

    Jul 2005 - Jul 2006
• 

  Progressive Insurance

  Dec 2019 - now

  Information Technology Manager