Justin Scarbrough

Experience

• 

  The Home Depot

  Apr 2013 - Aug 2013

  Front End Cashier/ Special Services Desk
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  Landmark Theatres

  Oct 2013 - Jun 2016

  o Maintaining the highest level of customer serviceo Basic theatre operations, including setting up and preparing the concession stand and concierge stations for openingo Facilitating employee breakso Processing ticket swaps, refunds, and concession refundso Ensuring all shows are being cleaned and guests are being seated properlyo Overseeing operations during a shifto Closing out concession and box tillso Required to work and perform any floor staff positions when coverage is needed and whenever business dictateso Counting inventory and entering counts into systemo Staff training and developmento Coaching/feedback and partnering with the management team to ensure staff are following company policies and meeting expectations Show less

  • Theatre Supervisor

    Feb 2014 - Jun 2016

  • Floor Staff

    Oct 2013 - Feb 2014
• 

  Yelp Eat24

  Jun 2016 - Oct 2016

  Customer Support Specialist
• 

  Landmark Theatres

  Oct 2016 - Mar 2018

  1st Assistant Manager
• 

  CineLux Theatres, LLC

  Feb 2018 - Jul 2018

  General Manager
• 

  Landmark Theatres

  Jul 2018 - Mar 2019

  General Manager

  o Managed day to day operations including cash management and inventoryo Managed financial business for theatre, including monitoring theatre operating budget. Was responsible for theatre level cash flow and expenses.o Ensured a clean and safe environment by maintaining facility and addressing R&M issueso Operated and maintained projection and sound equipment o Prevented employee relation issues by consistently executing human resources practices; ensuring guidelines and processes were adhered toregarding compliance with employment law, safety regulations, and upheld all company policies and procedureso Created a positive movie going experience through guest engagement and interactions Show less

• 

  Checkr, Inc.

  Mar 2019 - Apr 2024

  o Provided personalized coaching, guidance, andperformance feedback to contact center agents based on dataanalysis.o Worked with stakeholders within the departmentand cross functionally, including managers andsenior leaders, to identify key trends and improveagent performance.o Operated as a Subject Matter Expert andmaintained a comprehensive workingknowledgebase of policies, procedures, andprocesses across different complex workflows.o Trained new Quality Specialists, imparting knowledge on quality toolsand processes.o Collaborated and partnered with the Training &Development team to co-facilitate new hireonboarding and provide input and assistancewith the development and maintenance oftraining content and materials including trainingdecks, Guru material, etc.o Identified new opportunities to improve currentprocesses and assist in the implementation ofchanges. Show less

  • Quality Specialist

    Jan 2022 - Apr 2024

  • Tier 2 Candidate Experience Representative

    Mar 2019 - Jan 2022