Federico Memetaj

Experience

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  IDS - Intercom Data Service Group

  Oct 2017 - Jan 2020

  Key Responsibilities:*Organize and manage the telesales team to ensure optimal performance.*Oversee and participate in the execution of inbound sales initiatives.*Manage customer and sales data through Excel. Key Responsibilities:*Handle incoming sales inquiries from potential customers.*Provide excellent customer service, responding promptly and professionally.*Address complex customer issues or escalated problems.

  • Telesales Team Lead

    Feb 2018 - Jan 2020

  • Inbound Sales Specialist

    Oct 2017 - Feb 2018
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  Alpantek Metal Carpentry

  Sept 2020 - Aug 2021

  Mechanical Engineer

  Key Responsibilities:*Use design software such as Tekla and AutoCAD to create designs and plans for metal constructions.*Oversee the production process and coordinating with CAD/CAM machines for production.*Monitor the production process and completed products.*Manage projects from design to delivery, ensuring timelines, budgets, and quality standards are met.*Identify potential issues in the design or production process and develop effective solutions.

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  We Are Fiber

  Apr 2021 - Jan 2023

  Key Responsibilities:*Respond to customer inquiries and complaints, providing high-quality service in Italian language to resolve issues effectively.*Use excellent written and verbal communication skills in Italian to interact with customers, understand their needs, and provide appropriate solutions.

  • Software Developer

    Aug 2022 - Jan 2023

  • Customer Service Specialist

    Apr 2021 - Jul 2022
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  Assist Digital

  May 2022 - Jan 2023

  Customer Service Specialist

  Key Responsibilities:*Engage with customers in Italian, addressing their queries and concerns to provide a satisfactory solution.*Ensure delivery of excellent customer service, utilizing fluent Italian language skills to enhance communication and understanding.*Accurately maintain customer interaction records in the company's database, reflecting all queries and their respective resolutions.

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  Sisal Digital Hub Albania

  Feb 2023 - now

  Java Software Engineer

  Key Responsibilities:*Develop and maintain software applications using Java and the OSGi framework, ensuring high-quality code.*Work within an Agile team, participating in Scrum meetings, and adapting to changes in project requirements.*Review, debug, and optimize code to ensure it is error-free, efficient, and maintainable.*Collaborate with other developers, testers throughout the software development lifecycle.

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  FounderWay

  Nov 2023 - now

  Java Software Engineer

  Key Responsibilities:*Design, develop, and maintain Spring Boot applications, leveraging Microsoft Azure for enhanced scalability, reliability, and performance.*Spearhead the development of new features and manage releases, ensuring timely delivery and alignment with project goals.*Manage and optimize PostgreSQL databases, ensuring data integrity, efficiency, and security are maintained at all times.*Drive the integration of AI technologies into existing applications, enhancing functionality and user experience. Show less

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  SDA Albania by Protik

  Mar 2024 - now

  Java Trainer

  Key Responsibilities:*Teach Java basics, advanced concepts, and Spring framework, making complex ideas understandable and engaging for all students.*Create hands-on exercises and projects to build students' coding skills and confidence in applying what they've learned.*Evaluate student progress with straightforward feedback, and update course content to keep lessons fresh and relevant.