Federico Memetaj

Federico Memetaj

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location of Federico MemetajTirana, Albania

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  • Timeline

  • About me

    Java Software Engineer | Mechanical Engineer

  • Education

    • Universiteti Politeknik i Tiranës

      2016 - 2021
      Bachelor's degree Mechanical Engineering
    • Software Development Academy

      2022 - 2023
      Fullstack Java Developer Computer Programming/Programmer, General
    • Universiteti Politeknik i Tiranës

      2021 - 2023
      Master of Science - MS TRANSPORTATION AND MATERIALS MOVING
  • Experience

    • IDS - Intercom Data Service Group

      Oct 2017 - Jan 2020

      Key Responsibilities:*Organize and manage the telesales team to ensure optimal performance.*Oversee and participate in the execution of inbound sales initiatives.*Manage customer and sales data through Excel. Key Responsibilities:*Handle incoming sales inquiries from potential customers.*Provide excellent customer service, responding promptly and professionally.*Address complex customer issues or escalated problems.

      • Telesales Team Lead

        Feb 2018 - Jan 2020
      • Inbound Sales Specialist

        Oct 2017 - Feb 2018
    • Alpantek Metal Carpentry

      Sept 2020 - Aug 2021
      Mechanical Engineer

      Key Responsibilities:*Use design software such as Tekla and AutoCAD to create designs and plans for metal constructions.*Oversee the production process and coordinating with CAD/CAM machines for production.*Monitor the production process and completed products.*Manage projects from design to delivery, ensuring timelines, budgets, and quality standards are met.*Identify potential issues in the design or production process and develop effective solutions.

    • We Are Fiber

      Apr 2021 - Jan 2023

      Key Responsibilities:*Respond to customer inquiries and complaints, providing high-quality service in Italian language to resolve issues effectively.*Use excellent written and verbal communication skills in Italian to interact with customers, understand their needs, and provide appropriate solutions.

      • Software Developer

        Aug 2022 - Jan 2023
      • Customer Service Specialist

        Apr 2021 - Jul 2022
    • Assist Digital

      May 2022 - Jan 2023
      Customer Service Specialist

      Key Responsibilities:*Engage with customers in Italian, addressing their queries and concerns to provide a satisfactory solution.*Ensure delivery of excellent customer service, utilizing fluent Italian language skills to enhance communication and understanding.*Accurately maintain customer interaction records in the company's database, reflecting all queries and their respective resolutions.

    • Sisal Digital Hub Albania

      Feb 2023 - now
      Java Software Engineer

      Key Responsibilities:*Develop and maintain software applications using Java and the OSGi framework, ensuring high-quality code.*Work within an Agile team, participating in Scrum meetings, and adapting to changes in project requirements.*Review, debug, and optimize code to ensure it is error-free, efficient, and maintainable.*Collaborate with other developers, testers throughout the software development lifecycle.

    • FounderWay

      Nov 2023 - now
      Java Software Engineer

      Key Responsibilities:*Design, develop, and maintain Spring Boot applications, leveraging Microsoft Azure for enhanced scalability, reliability, and performance.*Spearhead the development of new features and manage releases, ensuring timely delivery and alignment with project goals.*Manage and optimize PostgreSQL databases, ensuring data integrity, efficiency, and security are maintained at all times.*Drive the integration of AI technologies into existing applications, enhancing functionality and user experience. Show less

    • SDA Albania by Protik

      Mar 2024 - now
      Java Trainer

      Key Responsibilities:*Teach Java basics, advanced concepts, and Spring framework, making complex ideas understandable and engaging for all students.*Create hands-on exercises and projects to build students' coding skills and confidence in applying what they've learned.*Evaluate student progress with straightforward feedback, and update course content to keep lessons fresh and relevant.

  • Licenses & Certifications