John Bernard B.

Experience

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  Toshiba Information Equipment Philippines Inc

  Jul 2009 - Apr 2011

  Supplier Quality Engineer

  Ensures that the Quality of the Parts being delivered to the company is within the quality specification. Performs quality testing/evaluation for new parts delivered by the supplier to determine if the new part/s has better yield rate an can be used to the manufaturing line for massproduction.

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  Civil Aviation Authority of the Philippines

  Apr 2011 - Dec 2014

  Communication, Navigation and Surveillance Systems Officer

  Maintains and Manage Networks (LAN/WAN) and equipments such as Microwave Radios, VSAT Links, Server (UNIX/LINUX Based) , Voice Communication Control Switch, Enroute Radar Data Processor, Router, Switches and Modems. Also serves as network, UNIX and Linux OS administrator.

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  InterTouch

  Jan 2015 - Feb 2016

  Systems and Network Engineer

  • Primary responsible for providing Level 2 and 3 support to the Customer Company’s network as well as mentoring Associate Systems Engineer.• Provide Level 2 and 3 On-Site and Remote Support , including Laptop and connectivity issue.• Provide Network Installation support enhancement to Customer’s Site.• Handles support calls and cases with minimal delay.• Minimize customer downtime.• Maintain Support Database with up-to-date information of a ticket with description and “closed” or “open”• Test and Roll out new internet based applications for the sites.• Perform upgrades and apply patches to Operational Systems on Customer’s sites.• Provide in-depth technical application knowledge to the customer including on-site support.• Participate in Special Projects and perform other task as required.• Coordinate with various departments such as Account Managers, Sales & Marketing, GOC team and Sales Operations. • Configure and installed Router, Switched, Wireless Controller, Access Points, Gateway Servers, and Firewalls to DOCOMO INTERTOUCH’s Sites.• Perform On-Site survey for New Access Point deployment on Customer’s Property.• Plan VLAN and, IP Addressing Allocation, Creating Policies, Routing and Deployment of Switches, Access Point, Wireless Controller, Gateway Server, Firewall and CentOS based Servers.• Set-up Wirless LAN, Switches and Routers as needed in an Event. Show less

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  T-Systems Singapore Pte Ltd

  Feb 2016 - Dec 2016

  Network Engineer

  Network Operation ( Voice, Wireless, Security, IPTV)• Handles calls and cases with minimal delay and customer downtime.• Install, maintain, troubleshoot and administer Cisco Router Network, Cisco Network Switches, Cisco Network VoIP, Cisco Network Wireless, Network security devices and software, SKIDATA Gate System, and IPTV System.• Implement and exercise diagnostic and management tools for server or workstations on a regional level• Provide professional and technical services and be involved in IT project management• Customer focused and should be articulate (able to communicate well with customers & internal staff)• Regular evaluation of technology, available external solutions, business practice and solutions, in house skills, interpretation of internal best practice skills• Provide quality second-line support and management of issues through to resolution & delivery of IT services, which cover:• Receiving input from Service Desks, in the form of escalation or problem management input• Assessing configuration details from the Configuration Management Database (CMDB)• Maintain Support Database with up-to-date information of a ticket with description using HP Service Manager System• Perform Site Survey, Quotation and Bill for the New Network Setup, New Analog Telephone Line Setup• Liaise with vendors/contractors, and procurement team for new Network Setup.• Serves as Event IT Engineer for events held at Sportshub which require IT Support.E.g. Additional Copper/Fiber Cabling, Switches, Access Points, VoIP Lines, Analog Telephones• Data Centre Operations Show less

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  IHiS (Integrated Health Information Systems)

  Jan 2017 - Aug 2019

  Senior Systems Engineer - Network and Security

  (Network Infrastructure Management Operation Support : Operations, LAN, WAN, Loadbalancer, Security, Data Center, and Project Implementation)• Part of the Team who are in charge with the Maintaining, Managing, Supporting and Monitoring the Network Infrastructure of all IHIS Datacenters and Head Quarters in a 24x7 standby basis. • Subject Matter Expert (SME) for F5 BIG-IP Appliance. Provides consultation, solution, and recommendations particularly to new WEB and APPLICATION deployment within the H-Cloud’s Datacenters.• Spearhead all Implementation, Deployments and troubleshooting involving F5.• Provision New WAN Links for New Polyclinics or Hospitals connecting to H-Cloud Data Centers.• Support, maintain, troubleshoot and administer Cisco Routers, Cisco Network Switches, Cisco Nexus (N7k, N5k and N2k), Cisco Ironport, F5 BigIP GTM/LTM, Bluecoat Packet Shaper, F5 AFM, Fortinet and Checkpoint.• Review, Prepare and Implement Change request for F5 LTM / GTM , Web Proxy, Firewall, Nexus, CISCO Switch and Router.• Provision of new VLANs , Switchports, New VRF Links going to Polyclinics and Hospitals and 3rd Party Customers, New LTM Virtual Servers, New GTM WideIP, DNS Zone and DNS Records Show less

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  SITA

  Aug 2019 - Jul 2020

  Senior Specialist / Engineering Service Operations

  • Second/third level Network (LAN/WAN), Security and Load balancer Operations support and management of issues through to resolution & delivery of IT services.• First/second level of Support for Systems Infrastructure, and SITA APS Application.• Lead the APS Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.• Provides the highest level of Service Operation availability, ensuring SITA APS Systems and Products are properly configured and maintained.• Provides Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) in a 24x7 standby basis• When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.• Subject Matter Expert for F5 Devices, Network and Security and provides consultation, solutions, and recommendations particularly to new WEB and APPLICATION deployment.• Support, maintain, troubleshoot and administer the Cisco IOS Routers and Switches, Cisco Nexus, Mcafee Security Suite Advance, F5 BigIP GTM/LTM, IBM QRADAR, Gemalto HSM and RHEL 7 base Servers (VM), IBM MQ, NAGIOSXI and SITA Applications.• Performing Network Assessment and Documentation (including technical, operational, and economic assessment), participating in projects supporting our Operations Excellence objectives, Capacity Management assessment and trending analysis.• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems Show less

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  NCS Group

  Jul 2020 - Oct 2021

  Lead Infrastructure Engineer (Network, F5)

  (NTP System Infrastructure Operation Support : Operations, LAN, WAN, Loadbalancer, Security, Data Center, NTP Application, and Project implementation)• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) in a 24x7 standby basis. • Second/third level Network operations support responsible to design, implement and maintain LAN and WAN network. • Troubleshoot and resolve complex Network related faults• Research, design, develop and implement network projects• Perform Change Management, Configurations, Impact analysis and Risk Assessment for Network changes• Plan future improvement and suggesting solutions to reduce network faults• Plan, priorities and execute planned maintenance on network to support Network growth, address software/hardware defects• Manage and monitor network capacity through proactive approach, resolve chronic issues related to Network• Service level improvement on Network through design change, monitoring improvement and capacity management• Detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.• Carry out preventive and proactive maintenance of equipment, application and monitoring of systems and services in accordance with agreed schedules and customer expectations.• Manage local suppliers or 3rd party vendors in the provision of services for the NTP Service Operations centres and report on services provided to management• Monitor the NTP System performance and provide performance statistics and reports and ensure devices and, applications and critical processes are monitored Show less

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  Fanshawe College

  Sept 2022 - Dec 2022

  Academic Peer Tutor - Network and Security Architecture (NSA) and ISM Programs

  1. Providing academic assistance to NSA and ISM level 1 and level 2 students with course-specific material.2. Guide the level 1 and level 2 students through parts of the course in which they are experiencing difficulty and help them gain a firm understanding of the course material.

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  Fortinet

  Jan 2023 - May 2023

  Technical Support Specialist

  • Second Level of escalation for issues for Fortinet Partners and interface with QA and development to solve customer problems and identify bugs through replication and testing.• Troubleshooting Network Connectivity (LAN, and WAN)• Troubleshooting on the core Fortinet products – FortiGate, FortiManager and FortiAnalyzer.• Collection, analysis, and change recommendations of configuration information• Collection and analysis of customer system information• Recommend corrective actions based on the analysis• Provide Customer education if needed due to gaps in networking, product knowledge, etc.• Consultation of technical documentation, bulletins, and release notes for known problems• Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions• Follow up on technical cases including proper escalation and management of the case until case closure.• Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Show less

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  Northern Health - BC

  Jun 2023 - now

  Senior Network Analyst

  (Network Infrastructure Management Operation Support: Operations, LAN, WAN, SD-WAN, Loadbalancer, Security, Data Center, and Project Implementation)• Provide design, analysis, implementation, and Operations support to Northern Health in accordance with the terms of Service Level Agreements (SLAs).• Provides second level of technical support for problem calls as required, in the area of Technology Services.• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.• Designs and configures LAN, WLAN, and WAN, including network devices, cabling, and peripheral equipment.• Maintains network services by analyzing and diagnosing network problems and implementing the solutions.• Provides technical training and overview to staff in other ITS portfolios.• Provides leadership in the area of technical planning and applied technologies.• Coordinates network projects as required; meets with managers to review current methodologies; identifies resource requirements; project milestones and deliverables; performs feasibility studies, cost/benefit analyses, and project planning; maintains project documentation, evaluation criteria, and authorizations.• Develop policies, procedures, and documentation relating to the configuration, operation, and maintenance of local area and wide area networks.• Maintains a database of networks, network equipment, and related equipment for Northern Health.• Prepares work plans for implementation of hardware and software and provides training or orientation to department staff and users.• Liaises with vendors to ensure that network issues are resolved in a timely and cost-effective manner. Show less