Mansour Eljallad

Experience

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  Nokia Enterprise Solutions

  Aug 2006 - Apr 2009

  Enterprise Network Security Engineer - Level 2

  • Provide advanced-level technical support for Nokia IP Security Platforms resellers and end-users with respect to the IP Platform hardware, IPSO OS, and Check Point VPN-1/FireWall-1 application.• Install, configure, support and troubleshoot Nokia IP Security Platforms including their operating system IPSO, and Check Point NG AI and NGX VPN-1/FireWall-1 application.• Configure and troubleshoot High Availability configurations (VRRP and Load-Balancing IP Clusters), VPN (Remote Access VPN and site-to-site VPN), Content Security, VoIP traffic, Check Point QoS Policy, TCP/IP network connectivity, NAT and routing issues.• Monitor network traffic/connections, system component status and performance level using Check Point SmartView Monitor.• Analyze CST, CPinfo, firewall logs, VPN and kernel debugs, tcpdump and fw monitor traffic captures, and memory core dumps.• Provide resolutions, fixes and recommendations to resolve customers’ issues, and to forestall future problems. • Maintain and utilize a network lab environment for testing, replicating issues and identifying bugs. • Handle fast-track cases and escalations from Level 1 engineers. Show less

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  Check Point Software Technologies, Ltd.

  Apr 2009 - now

  • Provide dependable, consultative and personalized technical expertise/support for mission-critical accounts.• Provide proactive support, analysis, and recommendations in order to identify potential problems before they impact operations.• Provide onsite assistance and consulting for planned maintenance, upgrades, or migrations of Check Point firewalls and management servers.• Provide ongoing account management, communication, updates, and quarterly reports.• Reproduce, troubleshoot and debug customers' issues in a lab environment without impacting the production environment.• Work closely with Check Point R&D to reproduce and identify software bugs and verify hotfixes. Show less

  • Technical Account Manager

    Nov 2015 - now

  • Enterprise Network Security Engineer - Escalation and Diamond Services

    Apr 2009 - Oct 2015