Abdul Azeez Kolothodi Parambil

Experience

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  Quest Innovative solutions

  Sept 2018 - Sept 2019

  Internship Trainee | Dotnet full stack developer
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  CGI

  Sept 2019 - May 2022

  ●Successfully managed and maintained complex IT infrastructure including Windows Server, Linux and Unix operating systems and Exchange Server environments, ensuring optimal system performance and uptime. ●Implemented and managed VMware and Hyper-V virtualization platforms, providing high availability, load balancing, and disaster recovery solutions for critical business applications.●Configured and optimized virtual machines and virtual networks, improving resource utilization and operational efficiency.● Extensively worked with IBM Mainframes, including z/OS, JCL, and COBOL, to support critical business applications, ensuring high availability and performance. ●Expertise in job scheduling using CA7, efficiently managing and prioritizing batch jobs to meet business requirements. ●Proficiently administered SQL Server databases and performed query optimization, implemented backup and recovery strategies.●Demonstrated proficiency in setting up hardware and software configuring, and managing problems for real-time data streaming, enhancing data integration and analysis capabilities.●Played a pivotal role in implementing Agile patching methodologies.●Implemented and managed network infrastructure monitoring tools like Dynatrace, ensuring proactive detection and resolution of performance issues. ●Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing. ●Collaboration with cross-functional teams to design, develop, and deploy solutions.●Achieved 99.99% uptime for critical mainframe applications through proactive monitoring and Continuous improvement. Show less

  • System Engineer

    Sept 2020 - May 2022

  • Associate System Engineer

    Sept 2019 - Sept 2020
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  D2L

  Jan 2024 - Mar 2024

  System Engineer

  •Proactively Managed client tickets using Jira, resolving technical issues efficiently and achieving a 90%+ resolution rate within designated SLAs.•Provided comprehensive technical support for network issues, laptop malfunctions, and software related challenges, ensuring uninterrupted workflow for over 1200 employees across multiple global locations.•Maintained accurate documentation and asset lists for client environments.•Spearheaded the provisioning process for new hires, overseeing the setup and configuration of equipment, including computers, peripherals, and mobile devices, resulting in a seamless onboarding experience.•Utilized Jamf for iOS device management and Microsoft Intune for Windows devices, optimizing device performance and ensuring compliance with company security policies.•Collaborated cross-functionally with HR, IT, and procurement teams to streamline equipment provisioning processes, reducing onboarding time by 20%.•Provided high-quality customer service for support queries, adhering to service management principles.•Facilitated hardware shipments to D2L employees worldwide, coordinating logistics and ensuring timely delivery to over 100 locations across the US, Mexico, Europe, and Canada.•Implemented proactive measures to enhance system reliability and performance, resulting in a 15% decrease in recurring technical issues reported by end-users.•Completed implementation, assessment , and deployment projects involving server, storage, and network infrastructure, as well as end-user devices.•Acted as a subject matter expert for Outlook and Microsoft 365 applications, providing training sessions for new employees and contributing to a 10% increase in user proficiency.•Achieved significant improvements in Microsoft technologies such as Windows Server, Exchange Server, Active Directory, and Microsoft 365.•Leveraged Active Directory knowledge for user account management, password resets, and group creations. Show less

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  Quadbridge Inc.

  Jan 2024 - Mar 2024

  System Engineer
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  Quadbridge Inc.

  Aug 2024 - now

  System Engineer/Ingénieur(e) Systèmes