Laurie Corriveau

Experience

• 

  Digital Illusions

  Jul 1999 - Feb 2003

  Programmer

  • Coded children’s games in C, Java and C++ including: Jumpstart Safari, Barbie Groovy Games, Land Before Time: Big Water Adventure and Disney’s Dinosaurs. Participated in overall game design and developed user interfaces and menu systems. Play tested games.• Wrote voice over script for Land Before Time: Big Water Adventure. Edited game design documents.

• 

  Comcast Cable

  Mar 2003 - Jan 2010

  • Responsible for three core product manuals, System Administration Guide (1000 pages), Troubleshooting Guide (500 pages) and Content Development Guide (60 pages); books which were acknowledged as the most used and most useful by our customers. Maintained previous versions while developing content for upcoming releases.• Initiated and led the development of a solution to improve the accuracy and consistency of technical documentation by leveraging content within source code. The mostly automated solution reduced content processing time from one week to half a day.• Team lead for the Technical Publications department for one year. Led the team as it moved from unstructured Framemaker to DITA XML using structured Framemaker and a new content management system resulting in improved content reuse, asset tracking and indexing. • Engineering feature lead for three teams using the Agile development process. The first team led moved swiftly from the forming stage to the performing stage and was thereafter requested to provide leadership for two other struggling teams.• Recognized as an effective Scrum Master and was requested to act as a meeting leader for team-wide meetings and retrospectives. The retrospectives investigated existing problems between groups and provided solutions to increase communication and improve delivery of the product. Show less • Created a series of eight content developer lessons for TVWorks APIs, including code examples, which became the foundation of the company’s software development kit for new developers. • Edited over 1000 pages of javadocs in the source code and assisted developers in clarifying the purpose of the APIs thereby reducing support time.• Created internal Technical Publication website that was so well received, it resulted in the request to create, and the successful delivery of, versions for three other departments within the company. The website`s context-sensitive menu was hand-coded using CSS eliminating the need for javascripts. Show less

  • Senior Technical Writer

    May 2008 - Jan 2010

  • Technical Writer

    Mar 2003 - May 2008
• 

  Sandvine

  Mar 2010 - Apr 2013

  Senior Technical Writer

  * Work within a product development cycle to write technical product documentation and training materials when required. * Create and update documents and manuals with new maintenance release notes. * Prepare content using a style guide to ensure consistency in writing and adherence to legal guidelines. * Ensure the effectiveness of the documentation by utilizing an internal review process and incorporating customer feedback * Develop and manage relationships in a professional manner across functional area. * Independently apply departmental standards and processes and provide ongoing recommendations for improvement and resolution of issues. Show less

• 

  Diebold Nixdorf Software

  Sept 2013 - Aug 2022

  Senior Technical Writer

  Responsible for product documentation, API references and tutorials, maintaining styles for online help, mentoring junior writers, and the internal website for hosting product documentation. Created new content, refactored and revised legacy content. Initiated discussions about standardization, department policy, and documentation strategy. Documented team processes and updated the style guide.Created a DITA implementation that moved legacy content from proprietary XML to DITA standard. Created a custom EDD in FrameMaker for publishing the DITA content as a PDF. Show less

• 

  CDK Global

  Sept 2022 - Apr 2023

  Senior Technical Writer
• 

  VitalEdge Technologies

  May 2023 - now

  Senior Technical Writer