Saurabh Dhall

Experience

• 

  Merrill Lynch | AXA Advisors | Emirates NBD Bank | Rasmala Investments | DPTG

  Jun 1999 - Sept 2009

  Wealth Management | Financial Services | Derivative Trading

  *Merrill Lynch, North Carolina and AXA Advisors, New York - Mutual Funds and Insurance Plans | Series 7 and 63 (NASD/NYSE Licenses) | Life and Health Insurance/ Variable Annuities License (New York State) *Emirates NBD Bank, Dubai, UAE - Investment sales across a wide spectrum of products to HNIs, local/ regional corporates and institutions across UAE managing book size $14 Million*Rasmala Investments, Dubai, UAE - Involved in Private Placement of Qatar Investment Bank and Voltamp IPO (Oman) to Institutional clients. Key client subscribed for $2.8 Million shares in Voltamp IPO*Dubai Professional Trading Group, UAE - Prop. trading of Bund/ Schatz/ Bobble/ Euro Stoxx 50 Futures via Trading Technologies (TT) trading platform on EUREX Exchange; Live Technical Analysis using CQG Charting software with active risk management Show less

• 

  Cognizant

  May 2014 - now

  As the Global Quality Manager of Google's Customer Success Acceleration (CSA) Vendor Team, I lead a dynamic team responsible for vetting the quality of Google Ads requirements, ranging from premiere to scaled strategies. Our clientele includes Google's Digital Marketing Strategists (DMS) who collaborate with MMS (mid-market) businesses and Google Customer Solutions (GCS) advertisers.With sites in Hyderabad (India), Lisbon (Portugal), Buenos Aires (Argentina), Shanghai(China), and Korea, our global reach is extensive.Accomplishments:CSA Process Quality Score: Closed Q3'23 (91.2%) with further bump in Q4'23 (93.6%) and Q1'24 (94.5%) against target of 87.5%Audit-the-Auditor - Independent Quality Audit (IQA) Variance Score: Metric introduced at end of Mar'23 with target threshold of 5%: Achievement - Q2'23 (9.6%), Q3'23 (2.7%), Q4'23 (2.6%) and Closed Q1'24 (2.9%)CSAT Score: Q2'23 (98.6%), Q3'23 (98.3%), Q4'23 (99.1%) and closed Q1'24 (98.2%) against target of 98%Other Responsibilities:--Vendor Network Management--Escalation Handling and resolution--Quality Assurance--Process Optimization--Global Team Leadership--Customer Success--Stakeholder Engagement and Reporting--Continuous improvement initiatives Show less

  • Quality Manager

    Apr 2022 - now

  • Operations Manager

    Jul 2019 - Apr 2022

  • Team Lead: Trusted Tester Program (TTP)

    Aug 2018 - Mar 2020

  • Team Lead: Social

    Feb 2018 - Jan 2020

  • Team Lead: Chat Support

    Oct 2016 - Jan 2018

  • Subject Matter Expert (SME) / Quality Analyst (QA)

    May 2014 - Sept 2016