Mohammed Anees Hasan

Experience

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  Self-employed

  Nov 2016 - now

  PC Building (Desktops) and Electronics Repairs

  • Identifying client’s requirements of their bespoke desktop solution• Building high/low specification desktop machines• Troubleshooting and repairing mobile phones, laptops, PCs and other electronics

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  Communal Cleaning Services

  Aug 2017 - Sept 2017

  Cleaning Operative

  • Organised completion of tasks including vacuuming, dusting, mopping and sweeping of private apartment blocks• Liaised with my supervisor to report faults and client requests• Achieved excellent results within set deadlines as part of a team

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  Uber

  Aug 2020 - Aug 2021

  Uber Courier

  • Efficiently collecting orders ready for pickup and customer delivery had enabled me to continuously develop my attention to detail and ability to work well under pressure• Adapted to following company COVID-19 procedures before and after deliveries • Achieved a 100% customer and merchant satisfaction rating

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  Shireland Collegiate Academy Trust

  Sept 2021 - Sept 2022

  IT Cloud Apprentice (Placement)

  • Imaged and intuned a wide variety of devices, including desktop machines, laptops and iPads• Setup of IT equipment and software• Supported with asset management of devices• Diagnosed, troubleshooted and repaired hardware/software issues• Maintained the trust’s and its schools’ devices• Resolved helpdesk support tickets through the use of the Freshdesk software• Created and maintained user accounts (including permissions and licenses), security groups, Teams channels, device policies, SharePoint sites and more by using the appropriate admin centers that are found within the Microsoft 365 admin center• Assisted with migrations and development of Microsoft Power Apps Show less

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  Shireland Collegiate Academy Trust

  Aug 2023 - now

  IT Technician

  Same responsibilities as my prior IT cloud apprentice role in addition to the following:• Developing Microsoft Power Automate flows for process automation• Handling incidents and alerts and reviewing quarantined emails for release/deletion by using the Microsoft Defender portal• Investigating endpoints for potential malware and taking appropriate action• Allowing/blocking external email addresses and domains• Setting up and managing Teams phones • Configuring auto attendants and call queues by using the Microsoft Teams admin center• Printing ID cards and assigning appropriate user access levels by using Salto Space• Setting up users on PaperCut Hive (cloud printing management software) Show less