Daniel Nguyen

Experience

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  De Vere

  Jul 2018 - Sept 2018

  Banqueting and Events Manager (Internship)

  • Meeting up and keeping a close contact with clients for events requests and information.• Setting the events according to Produce Banqueting Event Orders (BEOs).• Checking all bills are paid on time.• Managing your food and beverage team.• Briefing staff and checking the room set-up before the event.• Ensuring the room is turned around, ready for the next event.• Following up feedback after the events.

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  Four Seasons Hotels and Resorts

  Sept 2018 - Apr 2019

  Food and Beverage Operations Trainee

  • Worked as Commis Waiter, Waiter, Head waiter and Host during the internship.• Communicate efficiently with guests regarding bookings and restaurant equerries via OpenTable GuestCenter and Four Seasons chat.• Communicate effectively with the Kitchen through regular contact before, during and after service.• Ensure a clean, stocked station for the smooth running of assigned station.• Prepare appropriate mise-en-place for the Restaurant.• Ensure the food pick up and service is impeccable and completed in a timely manner.• Demonstrate through knowledge and ability, the execution of the service steps.• Offer service to all guests in a manner which exceeds expectations.• Understand methods of preparation and presentation of all foods served.• Help managers/supervisors to improve Standard Operating Procedure (SOPs) for commis waiter and waiter.• Be a team/restaurant representative, attending monthly meeting with upper management to raise any queries/problems within the department. Show less

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  Jiaba

  Apr 2019 - Jan 2020

  Supervisor

  • Work closely alongside operation managers on a daily basis to ensure the smooth running of the restaurant.• In charge of daily team brief to ensure staff are fully prepared and equipped for each service.• Closely monitor staff alongside daily checklist to ensure all tasks are completed to a satisfactory standard.• Work collaboratively with senior management team to implement and improve existing operational procedures (SOPs), such as, creating new daily checklist, health and safety records, customer service procedures and policies.• In charge of training all new team members and monitoring their ongoing progress.• Daily cash reconciliation and balance of float.• Successfully making a concerted effort, alongside senior managers, to increase the daily financial takings by a minimum of 10%.• Responsible for all daily stock ordering as well as regular stock take. Show less

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  BAO

  Feb 2020 - May 2021

  • Responsible for daily operations both FOH and BOH.• Full responsibility for site’s P&L, make sure all budgetary requirements and set weekly and monthly KPIs are achieved as a minimum (constantly achieved the second highest earning of all BAO sites).• In charge of stock ordering, weekly stock take and stock PAR level (forecasting PAR level on a weekly basis, based on interpretation of past sales figures).• Maintain labour cost at or below 27% by effectively rostering on the correct amount of team members based on service needs.• Create and maintain intuitive site cleaning, hygiene and HACCP control/records using local council regulations/guidelines and through Trail checklist application.• Train new onboard team members in all aspects of company culture and expectations. Show less

  • Site Manager

    May 2020 - May 2021

  • Restaurant Supervisor

    Feb 2020 - May 2020
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  Din Tai Fung UK

  Sept 2021 - Mar 2022

  Human Resources Coordinator (Maternity Cover)

  • Deal with all initial employment related queries, including payroll and employee rights and benefits.• Track timekeeping, absence, sickness, holiday, benefits records, probation periods and employee training records.• Work with Senior HR Business Partner and Restaurant Managers to carry out return to work, exit interviews and welfare meetings.• Issue employment letters, offers of employment, and provide references. Issue information letters on maternity and paternity guidelines.• Ensure all employment related documentation, including right to work documents, sponsorship and employment T&Cs are up to date.• Maintain staff files and ensure that the company complies with all employment regulations.• Assist HR and Restaurant Managers in end-to-end recruitment process and develop and implement strategies.• Carry out full starter procedure and manage employee onboarding and induction processes.• Handle uniform distribution processes and maintain stock.• Carry out full leaver procedures.• Assist in accommodation arrangements for the foreign workers.• Prepare and administer submission of confirmation and bi-annual performance appraisal forms.• Work closely with RMs and outsourced payroll partners on payroll processing and systems.• Assist Senior HR Business Partner to set up Bizimply system and transfer all employees’ profiles to the new system.• General office support including IT. Show less

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  Claridge's

  Apr 2022 - now

  Achievement:Employee of the Month - April 2024 Achievement:Employee of the Month - December 2022

  • Human Resources & Recruitment Officer

    Aug 2023 - now

  • Human Resources Coordinator

    Apr 2022 - Aug 2023