Vanessa Abia

Experience

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  THE BRAIN TRAINING COMMUNITY DEVELOPMENT CENTRE

  Jun 2013 - Oct 2013

  Volunteer Customer Relations Officer

  • Professionally welcomed customers and ascertained reason for calling while proffering solutions to identified isues.• Communicated with customers via phone, email, mail, or social media and verified service information.• Maintained an extensive knowledge of the provided service and educated customers on which service best fit.• Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.• Ensured customer satisfaction by professionally delivering the prompt customer service in conformity with policies and procedures.• Developed and enhanced interrelationships amongst colleagues, superiors and subordinates to ensure a healthy work environment. Show less

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  Lagos University Teaching Hospital

  Aug 2015 - Apr 2016

  Clinical Psychology Intern

  • Effectively assisted in performing psychological research including the collection and organisation of data.• Conducted analysis based on collected data and prepared department recommendations and reviews reports.• Gained supervision experience in counselling, group and individual therapy and other psychological behaviour modification methods.• Utilised soft skills and gained experience in the problems method and ethics of professional conduct and practice.

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  Akada konsults

  Aug 2018 - Dec 2021

  Executive Assistant To Chief Executive Officer

  • Functioned as Associate Consultant: Board performance assessment for Society for Family Health (SFH) – Developed a system and process, and all applicable OD tools for evaluating board performance and effectiveness.• Developed strategic re-engineering business plan for the Society for Family Health (SFH) and a comprehensive business plan for the next stage in SFH broad growth strategy. • Planned an organisational development assessment using the OCAT for Institutional Strengthening Consultancy for GHSC-PSM.• Facilitated the Corporate Planning and Institutional Development Consultancy for the Kaduna State Ministry of Education, Science and Technology (MOEST) and the State Universal Basic Education Board (SUBEB) for the DFID/PERL – ARC. Developed Corporate Plan Manual to be used by the steering committee inaugurated by the Head of Service in Kaduna State.• Monitored the team for the supervision of the training of public servants on Budgeting and Public Financial Management for the Budget Office of the Federation, Ministry of Budget and National Planning, Abuja. Show less

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  High Impact Careers

  Apr 2022 - now

  Project Manager

  • Part of the Live Project involving a Learning Management System Transformation for High Impact. A project that required delivering an integrated LMS solution using traditional agile and waterfall methodology.• Monitors schedules and takes appropriate actions to ensure the projects are completed on schedule.• Prepares the project approach and communicates with team members and stakeholders while ensuring the smooth running of the project lifecycle.• Establish clear communication and relationships with stakeholders to ensure project satisfaction and future business.• Provides all stakeholders with an efficient service in a professional, enthusiastic, and knowledgeable manner to maintain and develop customer relations. Show less