Rita Bukhari

Experience

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  Starwood Hotels & Resorts Worldwide, Inc.

  Apr 2005 - Feb 2012

  • Motivated team to achieve operational excellence, encouraged and empowered them to make decisions• Conducted walk-through to confirm the building was well maintained and guests areas had an atmosphere that met or exceeded expectations• Worked with Hotel Manager to ensure all shifts were covered by the appropriate management or supervisors• Reviewed GSA verbatim, comment cards, guest’s satisfaction results to identify areas of improvement and took corrective action when applicable• Set goals and expectations for direct reports using the annual performance review process and held staff accountable for successful performance. Coached team by providing specific feedback to improve performance• Celebrated successes and publicly recognized the contributions of associates. Show less • Oversee all aspects of the daily operation of the hotel’s F&B outlets• Worked with F&B Director to ensure monthly operational expenses were on line• Conducted staff performance review in accordance with Starwood standards• Ensured overall guests satisfaction• Responsibilities included interviewing, training, supervision, counseling disciplining and scheduling for the efficient operation of the F&B department• Purchased all food, beverage, china, flatware, kitchen equipment, utensils, chemicals and operating Show less

  • Director of Reception

    Nov 2010 - Feb 2012

  • Production Manager/Outlet Manager

    Apr 2005 - Oct 2010
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  World Yacht LLC, Circle Line, NRLC

  Feb 2012 - Apr 2016

  Food and Beverage Director

  - Responsible for all food and beverage production and service for New York Cruise Lines, World Yacht, Circle Line and North River Lobster Co including the creation of wine lists and bottle/glass wine sales promotion.- In charge of concept creation, installation and startup of North River Lobster Company which surpassed budget within the first two years by $2 million.- Developed effective orientation, training and streamlining service plan for new staff.- Tailored scheduling and implemented professional development for cruise managers.- Assisted in the planning and approval phase of internal and external marketing sales promotional activities.- Approved menus proposed by Executive Chef for all catering events and dinner cruises.- Partnered with Finance Department during te approval and submission of all product invoices, and the managing and verification of physical product inventories. Show less

• 

  New York Cruise Lines, Inc.

  Apr 2016 - now

  Food and Beverage Vice President

  Promoted from Food and Beverage Director to Vice President of Food and Beverage in 2016. Responsible for overseeing all Food and Beverage operations including two a la carte restaurants and an upscale Special Events' venue achieving a twelve million Food and Beverage annual budget. Additionally manage everyday operations of F&B; also maintaining Sales and marketing focus on their overarching goals.- Responsible for the design phase, installation and startup of North River Landing Fish Bar at Pier 81, NY.- Develop and update policies and procedures for new concept.- Work and collaborate with VP of Sales and Marketing to develop promotional material for charter events, special events for Fish Bar, North River Lobster Company and holiday events.- Engage in talent acquisition and proper allocation of this talent.- Work closely with accounting on yearly budget forecast and it's implementation by analyzing and calculating all food, beverage, labor costs and revenue on a weekly basis for catering and general public cruises.- Achieving an "A" Grade from the NYC Department of Health and Mental Hygiene for all vessels by consistently maintaining inspections on safety, sanitation and emergency management positioning.- Monitor purchasing and receiving procedures for products and supplies to ensure proper quality, quantity and competitive pricing for all purchases.- Board Meeting presentations on current, relevant issues and proposed projects to increase revenue and productivity. Show less