Greg B.

Experience

• 

  HSBC Retail Banking and Wealth Management

  Sept 2013 - Apr 2015

  As cash supervisor, I have the responsibilities for six-figure sums of cash, whether that is ensuring it is spread into the self-service machinery, or whether it is transmitted via courier to a cash centre off-site. I have also attained the position of authorised signatory, whereby I am able to sign off product completions on behalf of the bank. This is after much training, and after I have signed to say I understand the large responsibilities this position comes with.I also spend time out in the front office of the branch, aiding the meet & greet team. My help and interaction with customers in this role has gained me much recognition from the bank. I have been recognised with employee of the month by our branch, and have been recognised by the bank on a national scale. I am one of 15 people from a possible 12,000 nominated to have been awarded a "what good looks like" award, as a thanks for the impact I have had on customer experience. I was rewarded with a trip the The Ritz in London to meet directors of the bank, as well as a chance to meet directors of the banks digital proposition.I have acquired the IFS Cert RBCB qualification in December 2014, which is recognised industry wide within the financial services industry as a new standard for customer service, as well as helping to increase my knowledge to help those who have little or no understanding of how financial services work within the UK, as well as Europe-wide. Show less Although I have intermittently taken the role of meet & greet in the past, I have moved to this role in the past 6 months as a full time position. I have been instrumental in providing such a high level of service to customers entering the branch, that the final score for customer satisfaction in the second half of 2013 was recorded at 2.9% above benchmark. This is compared to the score being 3.1% below benchmark in the first half of 2013, before I joined the meet & greet team. My enthusiasm in this role has earned me accolades from the branch director, in recognition for my attention to detail in maintaining the self-service machinery held in the branch. Show less

  • Cash Supervisor

    Aug 2014 - Apr 2015

  • Meet & Greet

    Sept 2013 - Aug 2014
• 

  Deloitte

  Apr 2015 - Jan 2020

  Assistant Manager | AML & KYC Specialist

  Highly experienced AML and CDD specialist who has taken part in multiple large-scale remediation projects, covering trade finance and commercial finance as an analyst, providing SME oversight of a team conducting sanctions screening, as well as remediation and on-boarding review of commodity investment relationships. Recently completed a 19 month quality assurance programme after managing a large team who were providing detailed quality assurance feedback to a tier one bank. Currently undertaking a short project assisting a tier one bank with the review of requests from LEAs for information, as well as providing highly detailed reports on exposure identified as part of any reviews, deciphering the relevant pathway for requests and identified exposures.Other abilities include considerable skill in undertaking, managing, and providing training for, on-going due diligence in both face-to-face and remote situations, reviewing both personal and corporate relationships. This has included, for example, the in-depth review and reporting on transactional activity for established relationships, identifying red flags and patterns of behaviour with the ultimate aim of providing a risk-based analysis of the relationship. Training has been provided for both clients and internal staff on maximising the customer experience of CDD by improving both verbal and written communication skills, alongside improving analytical and critical review of large data sets, such as detailed bank account activity. Show less

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  RBS

  Jan 2020 - Apr 2023

  Financial Intelligence Unit Specialist

  FIU specialist completing a variety of investigative work surrounding financial crime

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  NatWest Group

  Sept 2021 - now

  Senior Threat Intelligence Manager

  Developing intelligence on a variety of high-risk and emerging financial crime threats, ranging from the threats posed by professional enablers such as trust & company service providers through to cash-based money laundering in specific sectors.