
Omar Mohamed
Salesperson

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About me
Engagement Officer at Coursinity
Education

Helwan University Cairo
-Tourism and hotels management
Experience

Malek Linens
Oct 2019 - Apr 2020SalespersonIdentified direct sales opportunities, built positive client relationships, communicated product benefits effectively, and provided exceptional customer service to enhance satisfaction and loyalty.

Skills Bank
Aug 2020 - Aug 2021Training Field CoordinatorCoordinated training logistics, managed communication with trainees and instructors, ensured training materials were prepared, conducted training sessions, created reports, and provided support to participants for both classroom and virtual training.

New Horizons Egypt
Aug 2021 - Jan 2023Sales DepartmentOrganized client meetings, resolved issues promptly, and identified potential customers. Monitored sales performance, suggested innovative growth ideas, and followed up on customer feedback. recommended courses to enhance productivity, and clarified objectives pre-training.

Coursinity
Feb 2023 - nowPerformed all duties of a Training Coordinator, and enhanced learner engagement through data analysis, stakeholder collaboration, educating instructors on best practices for virtual training delivery, developing communication plans, and integrating new learning technologies and trends. Managed and coordinated training programs using Moodle and Talent LMS, developed and uploaded materials on Articulate Rise, supported virtual training events, monitored engagement, and prepared training reports.
Engagement Officer
Jan 2024 - nowTraining Coordinator
Feb 2023 - Feb 2024
Licenses & Certifications
- View certificate

Customer Service Foundations (2020)
Project Management InstituteJul 2023 - View certificate

Customer Service: Problem-Solving and Troubleshooting
Project Management InstituteJul 2023 - View certificate

Zoom: Leading Effective and Engaging Calls
LinkedInAug 2023 - View certificate

Learning Articulate Rise
LinkedInJul 2023 - View certificate
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De-Escalating Conversations for Customer Service
National Association of State Boards of Accountancy (NASBA)Jul 2023 - View certificate
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Building Rapport with Customers
National Association of State Boards of Accountancy (NASBA)Jul 2023 - View certificate

Build Your Skills In Customer Service
LinkedInJul 2023
Languages
- enEnglish
- arArabic
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