Omar Mohamed

Omar Mohamed

Salesperson

location of Omar MohamedDubai, United Arab Emirates

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  • Timeline

  • About me

    Engagement Officer at Coursinity

  • Education

    • Helwan University Cairo

      -
      Tourism and hotels management
  • Experience

    • Malek Linens

      Oct 2019 - Apr 2020
      Salesperson

      Identified direct sales opportunities, built positive client relationships, communicated product benefits effectively, and provided exceptional customer service to enhance satisfaction and loyalty.

    • Skills Bank

      Aug 2020 - Aug 2021
      Training Field Coordinator

      Coordinated training logistics, managed communication with trainees and instructors, ensured training materials were prepared, conducted training sessions, created reports, and provided support to participants for both classroom and virtual training.

    • New Horizons Egypt

      Aug 2021 - Jan 2023
      Sales Department

      Organized client meetings, resolved issues promptly, and identified potential customers. Monitored sales performance, suggested innovative growth ideas, and followed up on customer feedback. recommended courses to enhance productivity, and clarified objectives pre-training.

    • Coursinity

      Feb 2023 - now

      Performed all duties of a Training Coordinator, and enhanced learner engagement through data analysis, stakeholder collaboration, educating instructors on best practices for virtual training delivery, developing communication plans, and integrating new learning technologies and trends. Managed and coordinated training programs using Moodle and Talent LMS, developed and uploaded materials on Articulate Rise, supported virtual training events, monitored engagement, and prepared training reports.

      • Engagement Officer

        Jan 2024 - now
      • Training Coordinator

        Feb 2023 - Feb 2024
  • Licenses & Certifications

    • Customer Service Foundations (2020)

      Project Management Institute
      Jul 2023
      View certificate certificate
    • Customer Service: Problem-Solving and Troubleshooting

      Project Management Institute
      Jul 2023
      View certificate certificate
    • Zoom: Leading Effective and Engaging Calls

      LinkedIn
      Aug 2023
      View certificate certificate
    • Learning Articulate Rise

      LinkedIn
      Jul 2023
      View certificate certificate
    • De-Escalating Conversations for Customer Service

      National Association of State Boards of Accountancy (NASBA)
      Jul 2023
      View certificate certificate
    • Building Rapport with Customers

      National Association of State Boards of Accountancy (NASBA)
      Jul 2023
      View certificate certificate
    • Build Your Skills In Customer Service

      LinkedIn
      Jul 2023
      View certificate certificate