Craig Grovatt

Experience

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  Grovattek Computers

  Apr 2010 - Mar 2020

  Custom Computers

  Hosted online gaming servers for customers worldwide in games like MineCraft, DayZ, Call ofDuty, and RuneScape. Early experience with billing customers monthly and collected revenue tobetter support the services that were provided. Updating my computer in the process started anew passion.Focused on the latest hardware innovations from major brands such as Intel, AMD, Nvidia, Asus,MSI, and many others. Watched live events (CES, Computex, E3) for the latest hardware newsand upcoming releases.Participated in partner programs to keep internal prices low, working with vendors to have thebest possible product ready for deployment. Getting into the supply chain at an early age.Created custom computers, servers, and workstations while providing value for all customers.Ensuring the products and solutions would fit their needs.Shipped via all providers including UPS, FedEx, and DHL to customers all across the globe.Followed up post delivery to confirm everything was working as expected. Show less

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  AT&T

  Jan 2014 - Dec 2014

  Sales

  Studied classes through AT&T training programs tailored to learning about SIP, the world oftelecom, and began understanding the backhaul of networks. Bringing the advancements of 4GLTE to the masses from the outdated 3G networking.Ventured into retail, offering sales, support and understanding all that there is to offer fromAT&T. Keeping up-to-date on the latest offerings for all android and iOS devices. Giving the bestdeals on home security, DirecTV, and Wireless services including phones, tablets, and smartconnected devices such as watches, MiFi’s and hotspots.Established amazing relationships with customers of all kinds. Keeping in touch with those toensure they have the best possible support, and retaining customers for the future. Training inretention and expectation management.Recognized trends knowing which products did best during which months. Watched productreviews from the top industry talents to learn all about products’ quirks and features. Show less

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  Grovattek, LLC

  Jan 2019 - Mar 2020

  CEO

  Transformed a 10 year computer building hobby / sole proprietorship from highschool into asmall tech startup. Partnered with an old contact from India in hopes of creating new andexciting ideas. Began to plan, design, and internally create several ecommerce websites, andmobile games.Integrated Cross-Functional teams of overseas programmers from India on startup ideas andsmall business ventures. Working through language barriers, cultural, and time-zone differences.Supported several small customers to complete websites, apps, logos, small business launches,and others. Held weekly internal meetings with different teams to go over what was required forthe next product and project phases.Collaborated with engineering staff to create changes that were tracked, updated schedule,WBS, project checklist, tracker, and provided routine updates to customers’ on status andprogress.Ensured customer websites were launched with SEO, Security in mind, and customer satisfactionas it pertains to go-live. Once complete, the customer was trained on use of the product. Show less

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  Motorola Solutions

  Nov 2021 - Apr 2023

  Technical Project Manager

  Assigned with capturing accurate meeting minutes, action items, and task assignments;providing this information as a deliverable to the (DHS) Customer, and Motorola Solutionsstakeholders. Managed action item registers during calls. Tasked with ensuring closeout ofprevious long-standing project action item registers. Conducted site surveys with the customer.Identified and mitigated risks, created a schedule, Ordered equipment, supplies, racks, andworked hands on with teams to ensure completion on time to fit all customer deadlines.Established training goals, and provided end-user training post go-live to ensure usability ofhardware and software. Receiving customer sign-off and acceptance from testing. Milestoneplan completion using scrum core values, while working with cross-functional teams. Excellentsoft skills, gaining trust while being customer facing, managing expectations, and relationships.Achieved success through all project phases while managing cross-functional teams. Experiencein kickoff, project design reviews, making sure to cover all milestones, presentations in front ofthe large customer, daily internal scrum status meetings with schedule review, sprint reviews,and status updates as the project progressed. Experience forecasting and keeping up to date oncost. Conducted lessons-learned for future use and implementation for success. Show less

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  CraigDesign

  Jul 2023 - now

  Business Consultant

  https://craigdesign.online/