Joshua Moore

Joshua Moore

Customer Service Representative

location of Joshua MooreUSAA

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  • Timeline

  • About me

    Personal Banker at USAA

  • Education

    • Valdosta State University

      2009 - 2017
      Associate’s Degree Health and Physical Education/Fitness

      Activities and Societies: Flag Football Head Coach Organized flag football team to unify fellow students

    • Valdosta State University

      2015 - 2019
      Exercise Physiology

      Organized Flag Football teams twice a year for 4 years.

  • Experience

    • DIRECTV

      Jan 2012 - Oct 2013
      Customer Service Representative

      Greeted customers in a friendly and professional mannerListened and clarified customer needs in a timely mannerProlific in item billing ledger and operating multiple systems at onceEffectively Interacted with team members that have diverse backgrounds and temperamentsCoach team members on their performance on a regular basis while utilizing organizational behavior style of coaching and developmentProvided feedback that is specific, constructive and encouraging to all team members in incremental performance improvementMet customers requirements in first contact resolution Show less

    • Best Western Plus Executive Suites

      Jun 2014 - Jan 2016
      Assistant Front Office Manager

      Create schedules for front desk employees Check guests in and out of the hotel Maintain cleanliness of lobby Provide excellent customer service Advise guest of attractions around the area.Train new front desk representatives on the policies and daily

    • Frontline Managed Services

      Mar 2016 - now
      Helpdesk Analyst

      Provided the highest quality help desk support to law firms and legal intensive businesses. Used critical thinking to communicate professionally and to troubleshoot effectively. Provided timely, friendly, and exceptional service to our Clients. Maintenance of client confidentiality was essential

    • Spring Mobile

      Mar 2017 - now
      Entertainment Consultant
    • USAA

      Jul 2017 - now
      • Member resolution specialist

        Jan 2022 - now
      • Personal Banker

        Jul 2017 - now
  • Licenses & Certifications