Joshua Moore

Experience

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  DIRECTV

  Jan 2012 - Oct 2013

  Customer Service Representative

  Greeted customers in a friendly and professional mannerListened and clarified customer needs in a timely mannerProlific in item billing ledger and operating multiple systems at onceEffectively Interacted with team members that have diverse backgrounds and temperamentsCoach team members on their performance on a regular basis while utilizing organizational behavior style of coaching and developmentProvided feedback that is specific, constructive and encouraging to all team members in incremental performance improvementMet customers requirements in first contact resolution Show less

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  Best Western Plus Executive Suites

  Jun 2014 - Jan 2016

  Assistant Front Office Manager

  Create schedules for front desk employees Check guests in and out of the hotel Maintain cleanliness of lobby Provide excellent customer service Advise guest of attractions around the area.Train new front desk representatives on the policies and daily

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  Frontline Managed Services

  Mar 2016 - now

  Helpdesk Analyst

  Provided the highest quality help desk support to law firms and legal intensive businesses. Used critical thinking to communicate professionally and to troubleshoot effectively. Provided timely, friendly, and exceptional service to our Clients. Maintenance of client confidentiality was essential

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  Spring Mobile

  Mar 2017 - now

  Entertainment Consultant
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  USAA

  Jul 2017 - now

  • Member resolution specialist

    Jan 2022 - now

  • Personal Banker

    Jul 2017 - now