Jeffrey Johan

Experience

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  McDonald's

  Dec 2008 - Apr 2009

  Kitchen crew (Temporary staff)

  Expendable resource assisting in-house workforce on daily service operations; food stock replenishment, counter transactions, premise cleanliness.

• 

  Parkson Group

  Jan 2010 - Apr 2010

  Sales assistant (Temporary staff)

  Expendable resource assisting in-house workforce on daily service operations; stock count, counter transactions, dealing with vendor for incoming stocks

• 

  B. Braun Medical

  Feb 2014 - Jul 2014

  IT Technical Support (Internship)

  Addressing IT support inquiries, overseeing and resolving issues with office network printers. Responsible for installing and configuring software, conducting hardware diagnostics, and replacing faulty laptop components.

• 

  InfoConnect Sdn Bhd

  Mar 2016 - Jul 2016

  Support Engineer

  Offer support for installing, setting up, and resolving any issues with Docuflo application. Provide comprehensive documentation and training to clients on utilizing the application effectively. Conduct User Acceptance Testing (UAT) and handle maintenance tasks for internal systems, while also conducting weekly preventive maintenance of server health.

• 

  Esri Malaysia

  Aug 2016 - Feb 2018

  GIS Support Analyst

  Primary point of contact for IT support across the United States region managing software procurement, licensing, and installation processes. Additionally, provided assistance to users for hardware inquiries and effectively diagnosed application configuration issues, particularly with the ArcGIS application.

• 

  Atos

  Apr 2018 - Jul 2019

  Service Desk Associate (SME for Aegon account)

  First point of contact providing first-level technical support via phone and email for Regional, Aegon UK account. Troubleshoot and escalate incidents as needed, update customers on issue/ request status, manage customer expectations, classify and prioritize incidents for proper resolution.

• 

  GE

  Aug 2019 - Jan 2023

  Service Desk Associate

  First point of IT support contact servicing General Electric subsidiaries (Digital, Corporate) within service transition, enabling services operations functions pertaining directory services, identity & access management, network management, storage & archive, technical & application management (cloud, on-premise, legacy), request fulfillment, problem and incident management.

• 

  Talion

  Feb 2023 - now

  Service Support Analyst

  Providing 1st and 2nd line support to users and customers, acting as the initial contact for technical issues. Key duties include maintaining end-user systems, collaborating with engineering teams, and adhering to ITIL processes. Desired skills include experience with Azure/O365, ADX, Devo, ArcSight ESM and basic Linux knowledge.