Bill Hickman

Experience

• 

  David's Bridal

  May 2008 - Mar 2021

  • Manage the facilities, safety, and security operations for the David’s Bridal corporate campus• Lead, coach, and motivate the internal maintenance team that completes office repairs and preventative maintenance • Complete & review checklists for property & building maintenance, safety, and security measures correcting call outs• Plan, present, & execute workspace reconfigurations, security improvements, office construction, and department moves• Create the yearly budget and capital expenditures for the corporate offices and held accountable to variances • Bid & maintain contracts for campus security, janitorial, landscaping, waste removal, HVAC, pest control and print services• Responsible for campus CCTV, fire life & safety, company access door control system, and ID badge program• Maintain company first aid and emergency programs providing on-going training and partnering with township authorities • Resolve store facility emergency work orders, preventative maintenance, FF&E requests, and store repairs for 300+ retail locations utilizing a facilities provider. Successful in resolving store roof leaks, plumbing issues, janitorial & security requests, HVAC issues, and store repairs by communicating & partnering with facilities providers, technicians, landlords, property managers, and store teams• Support the corporate campus for after-hour emergencies and projects. On call manager for store locations on a biweekly basis Show less • Implemented and supported the company facilities hotline to report facility issues and requests within the corporate offices• Oversaw office amenities programs for mailroom, cafeteria, breakrooms, fitness center, supply ordering & dry cleaning• Increased employee participation in company culture events by scheduling and running food trucks on site weekly• Organized and scheduled team member moves within the offices and corporate housing• Planned, set-up, and ran company events including the holiday party, company picnic, sample sale, and fun activities Show less • Traveled weekly to retail locations throughout the US completing over 200+ audits to identify potential areas of loss, policy compliance, and security concerns including stores in the high shrink program providing coaching to store staff• Utilizing the exception based reporting application, Aspect, investigated stores for cash shortages, discount & layaway abuse, credit & gift card fraud, and theft. Investigations were often conducted by installing covert & reviewing CCTV, working with financial institutions, gathering information, and interviewing those associated using the Wicklander technique. Completed cases were provided to local authorities and would represent the company to obtain restitution• Created the fraud role for the company and reduced ecommerce chargebacks from 3% to under .1% of sales done by reviewing all online orders. A database of fraudulent information was referenced using excel and compared to current orders. Fraud traits, rules, and processes were created to determine if an order was fraudulent often requiring follow up with financial institutions, cardholders, and shipping locations. Discovered fraud networks were reported to law enforcement • Successfully selected & implemented the CyberSource fraud tool Decision Manager creating rules to reduce the manual process, improve fraud detection, and prevent fraudulent orders from being submitted • Managed the security programs for store keys, alarm & EAS systems, CCTV, and security & armored guard service • Supported high shrink stores in preparation for inventory, and was on site at different stores each quarter for counting Show less

  • Senior Manager Workplace Services

    Oct 2016 - Mar 2021

  • Corporate Facilities Manager

    May 2016 - Oct 2016

  • Loss Prevention Senior Fraud Analyst

    Apr 2016 - May 2016

  • Loss Prevention Fraud Analyst

    Jul 2012 - Mar 2016

  • Contact Center Lead

    Jul 2011 - Jul 2012

  • Contact Center Associate

    May 2008 - Jun 2011
• 

  Troutman Pepper

  Mar 2021 - now

  • Direct and provide instruction to the firms contracted service team that includes the maintenance, team, copy center, and supply department. Manage and mentor the firms facilities coordinator. Oversee the daily office operations and employees requests for the 240,000 sq. ft 13 floors Philadelphia Troutman Pepper office• Hold daily and weekly meetings with team members, vendors, and internal departments on projects, office improvements and initiatives finding ways to improve processes• Point of contact for landlord, building security, janitorial team, and engineers for 5 law offices. Partner with each area to improve security, cleaning operations, and building services• Oversee the bid process and manage office contacts for 5 Troutman Pepper offices • Plan, schedule and execute office projects including CCTV and access control installations, 30+ employee moves, internal space improvements and buildouts, and consolidating office space for sub-leasing • Create and manage the Philadelphia Troutman Pepper office facilities and capital budget identifying, researching, and present projects• Responsible for office set ups for new hires and cleanout of offices after terminations• Coordinate maintenance and repairs for all office equipment including coffee and water machines, kitchen appliances, partition walls, HVAC, lighting, janitorial, and equipment that supports server rooms• Manage an active list of first aid and CPR responders ensuring the office is compliant and serve as the lead for building emergencies Show less

  • Regional Facilities and Operations Manager

    Apr 2024 - now

  • Facilities and Operations Manager

    Mar 2021 - Apr 2024