Dennis Chelogoi Musani

Experience

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  Kenya Airways

  Jul 1997 - Apr 2001

  Customer service agent

  Check –in passengers, documents, baggage and many other responsibilities as pertaining to delivery of airline passengers’ services and their comfort.

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  Cmc motors group

  Jan 2007 - Jan 2007

  Vehicle sales consultant
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  Barclays

  Sept 2007 - Apr 2011

  Business banker

  • Proficient in owning and managing business products and objectives by ensuring accuracy of loans, accounts, guarantees, credit card and uncleared effects. • Performing financial analysis to pre-qualify loan applicants and handle broad aspects of the loan origination process.• In-depth in operational rigor excellence in all aspects of the procedures and processes personally undertaken and ensured outstanding audit and owning customer queries in a timely manner.• Assist clients in securing mortgage financing for new home purchases, residential real estate and providing financial options and mortgage programs.• Reviewing completed loan files for discrepancies in income, appraised value, and credit history. • Maintaining timely and accurate preparation of loan closing documents.• Consistently achieved sales goals by effectively promoting products and services while qualified referrals to team members across multiple lines of business • Handle the tasks of managing credit cards issuance risk and attrition mitigated by ensuring that sound controls are in place. Show less

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  Chase

  Jan 2012 - Feb 2013

  Mortgage tax consultant

  • Updating customer’s TIN per tax documents received and complete customer’s request per correspondences received.• Facilitating communication and provide information to customers as far as year end reporting is concerned• Performing additional functions (essential or otherwise) which may be assigned from time to time • Follow up on customer’s response to ensure completion of task ad satisfaction.• Coordinating with external organizations to facilitate quality service by following process, procedures and best practice approach when delivering services• Complying with the banking policies and legal requirements• Maintain proper documentation and confidentiality of customer information per banking policies• Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs Show less

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  Ohio Housing Finance Agency

  Feb 2013 - now

  HHF Housing development Analyst

  • Reviewing submissions for borrower assistance from housing counseling agencies and analyzing recommendations to determine if proposed solutions will provide sustainable outcomes• Examining, reviewing and verifing borrower income and hardship documentation, preparing notes and other financial documents required to complete transactions, and interpreting requirements, procedures and regulations of HHF program for housing counselors. • Acting as a liaison between outside service providers and eligible entity to ensure benefits are paid properly on behalf of borrowers.• Preparing and routing correspondence, maintaining records, tracks data and documentation, and preparing reports.• Underwriting grant applications for homeowner’s through the State’s Hardest Hit Fund and Save the Dream Ohio. • Calculating debt-to-income ratios, projected income, PITIA payment (before and after assistance), reinstatement amounts and program amounts to meet HHF and SDO limits. Show less

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  JPMorgan Chase & Co.

  Feb 2015 - now

  Mortgage banking specialist

  • Delivered on pre-operation activities which is be between the originators and operations in the mortgage process.• Administered on origination compliance of needed attributes on the quality review process. • Reviewed closed loans for compliance with state laws, federal regulations and CMMC policies and procedures .• Monitored multistate documents and resolved all problems.• Facilitated documents and compared to check lists to make sure everything is accurate. Show less

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  Expert performance solutions

  Dec 2015 - now

  Training and performance manager

  2013-to date• Facilitated and worked with subject matter to establish and communicate learning objectives through the design and development professional object oriented and reusable instructional materials.• Governed and utilized the ADDIE model and accelerated Learning principles to create instructor-led training programs for a variety of companies.• Developed and implemented training programs for a variety of clients, including telecommunications, computer, broadband, hotel, healthcare and government.• Administered and identified problem areas and developed training solutions to address them and delivered training to employees as needed. • Designed curriculum's and learning activities to involve various types of learners using modern models Analyzed, designed, and continuously improved computerized knowledge based to assist representatives in delivering world class customer service.• Reviewed and updated training curriculum's based on client feedback and pilot group results. Show less