Collette Hemenway, CMP, PMP

Experience

• 

  Marriott International

  Jun 2011 - Oct 2020

  Task Force Manager with strong adaptability allowing quick integration and contribution to department in a short period of time at each assignment. Fostered operational excellence through strategic goals and process improvement plans designed specifically for each property focusing on Technical and Business Acumen, Best Practices, Associate Training, Contract Management and Negotiation, Continent and Brand Initiatives, Customer Relationship Management software, and Event Planning Fundamentals. Orchestrated, planned, and produced numerous events, guaranteeing timelines and budgets were met. Accomplishments: Created marketing materials and event guidelines that resulted in increased event revenue by 12%.  Delivered exemplary customer service and achieved a customer satisfaction survey score of 100%. Developed and executed training plans and process plans to elevate event department excellence at each assignment focusing on proper use of resources and successful execution of projects.  Increased customer survey return rate by 6% and overall event survey score by 3% in a three-month timeframe.  Designed and facilitated training on proprietary CRM systems, resulting in a boost in event order accuracy and event manager responsiveness score.  Analyzed post event surveys and identified gaps for improvements of future event planning and execution. Show less Coordinated successful logistical planning of events including space selection, catering, audiovisual coordination, staffing, vendor management, and communication initiatives. Guaranteed each event ran smoothly, within budgeted guidelines, and was successful, ensuring 100% client satisfaction for events ranging from 2 person board meeting – to 3,500 attendee tradeshow. Created exhibitor and vendor packets for easy registration, tracking and billing. Accomplishments: Achieved a customer satisfaction planning score of 96% (107% to goal). Monitored and projected forecasted revenues within -/+ 8% of actualized revenue. Created unique event designs and maximized revenue opportunities/upsell enhancements that resulted in an average of 28% revenue increase to original definite projects valued at $330K+ in additional event revenue.  Awarded Employee of the Marriott International Top Hotel of the Eastern Region 2017, and Member of the Gaylord Opryland’s Most Valuable Player Department 2017. Show less Sales Manager 1, Carolinas/Virginias Market | 2/2014 – 6/2017Sales Manager 2, Carolinas/Virginias Market | 9/2012 – 2/2014Sales Manager 3, Baltimore & Suburban Maryland Markets | 6/2011 – 9/2012 Researched and analyzed market data to develop and execute group sales strategies. Negotiated and managed contracts for groups of all sizes. Delivered training programs to build peak performing sales teams that consistently met or surpassed goals. Trained and coached team, serving as Subject Matter Expert, on the company’s proprietary software. Actively engaged team members on updates and revisions to sales systems. Developed on-brand proposals and marketing materials for the Event Planner. Analyzed competitor trends and conducted presentations on competitor strengths and weaknesses.Accomplishments: Served as dedicated Sales Manager for a key client, Bank of America, across 144+ properties and eight brands covered by the Mid-Atlantic Group Sales office. This client represented more than $250K annually.  Drove customer loyalty through exceptional customer service, and achieved customer satisfaction score of 78.3% (142% to goal).  Achieved individual revenue of 102% to goal, totaling $9.6M.  Delivered an exceptional customer experience, and achieved quality shop score of 100%.  Awarded President’s Circle 2012, and Golden Circle annually 2011-2016. Show less

  • Event Manager, Operations Support Resources - Americas at Marriott International

    Jan 2019 - Oct 2020

  • Event Manager

    Jun 2017 - Jan 2019

  • Sales Manager

    Jun 2011 - Jun 2017
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  NRECA

  Oct 2020 - Aug 2024

  Leads teams of internal and external subject matter experts in the development, design, delivery, and management of innovative educational programs, conferences, meetings and resources for electric cooperative leaders and staff. Uses a wide range of educational technologies, delivery channels and formats, including in-person, online/virtual, hybrid, and web-based events. Programs will be designed to enhance knowledge, build skills, and increase peer networks and connections to assist cooperative leaders and staff to successfully serve their consumer-members and communities. The position also calls for collaboration within the department for creating and managing budgets, collaboration with communications in the development of marketing plans and strategies, and collaboration across NRECA and the co-op network in carrying out the essential duties and responsibilities. Show less Manages logistics for education programs designed to enhance the knowledge and effectiveness of NRECA member system directors and employees. Executes all tasks related to the delivery of on-site and online employee and director education programs totaling over 200 programs and $1.25+ million of revenue annually. Tasks include planning, marketing campaigns, logistics, and delivery as well as ongoing registration and attendance monitoring of programs. Supports the promotion, sales and delivery of NRECA sponsored on-site and online education programs for cooperative directors and staff to member systems as well as NRECA-hosted education programs consisting of approximately 30 programs representing almost $2 million in revenue.Designed and coordinated online support structure for events ranging up to 600 people.Implemented process improvements in vendor relations and department communications resulting in fewer incorrect shipments and streamlined communications with instructor pool of contractors. Show less

  • Program Manager

    Jan 2023 - Aug 2024

  • Specialist Training Services

    Oct 2020 - Jan 2023