Mohan Sharma

Experience

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  Aon

  Sept 2005 - Jan 2011

  Workforce Operations Manager
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  NetConnectGlobal

  Feb 2011 - Jan 2012

  System Administrator

   Manual Monitoring of all production servers using graphical & command prompt Taking Business copies for production servers Taking Ignite backup of systems through Ignite UX  Evaluated root-cause analysis of system backups & setup Taking daily back up on tapes and tape library using back up scripts Restoration of back up as per customer requirement

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  Tech Mahindra

  Feb 2012 - Feb 2013

  Admnistrator_Operations

   Managing more than 4000 Servers of HP-UX 10.x & HP-UX 11.x. Worked on Super Domes I, Super Domes II and various PA RISC & Integrity based servers Coordinating with various vendors like HP, Symantec, Data Vista for various hardware and software related issues Maintenance and Upgradation of Hardware and Software Resources. Resolving various OS based errors being reported by various teams. Coordinating with application teams, DBA and end users for various changes/upgradations. Creating various reports like SLA Reports, Adherence Reports and Audit Reports which tracks the performance of the team and project. Show less

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  Hewlett Packard Enterprise

  Mar 2013 - Oct 2014

  Technical Solution Consultant

   Providing technical solutions for US/UK enterprise customers for HP-UX based queries and issues. Supporting customers over web sessions during server outages and critical activities whenever requested. Acts as a technical reference and providing subject matter expertise to customers for their technical queries and business solutions for IT environment. Providing software support for various issues including Security Patches upgradation, Quality Pack Bundle upgradation, OS upgrades and various OS related products like LVM, SFM, CIFS, WBEM etc. Recommending firmware upgrades to enhance the hardware performance and its functionality. Analysing server outages for their root cause and providing solutions to customers. Coordinating with Resource Control team and Onsite Engineers for hardware maintenance and upgradation. Show less

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  HCLTech

  Oct 2014 - Jun 2016

  Senior Specialist

   Managing more than 500 Servers of HP-UX 10.x & HP-UX 11.x and Linux. Coordinating with various vendors like HP, Symantec, Data Vista for various hardware and software related issues Maintenance and Upgradation of Hardware and Software Resources. Resolving various OS based errors being reported by various teams. Coordinating with application teams, DBA and end users for various changes/upgradations.

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  IBM India Pvt Limited

  Jun 2016 - Aug 2022

  Server Support Specialist
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  IBM

  Jun 2016 - Jun 2016

  UNIX SME
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  CloudBolt Software

  Aug 2022 - now

  Sr. Site Reliability Engineer