Ahmed EL-Sayed

Experience

• 

  Tasmeem Decoration Office

  Sept 2011 - Apr 2013

  Accountant

  Reports the file of contractorsreports financial assay to customersbuying materials needed in every project

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  QNBALAHLI

  May 2013 - Dec 2018

  Relationship Executive

  1.Represent active daily point-of-contact for customers requesting or inquiring on different bank products (whether in person or by phone).2.Handle/direct the customers’ requests to the concerned head office processing centers and follow up their processing according to the applied SLAs.3.Host customers and prospect customers at the branch, maintaining QNB ALAHLI's professional image to attain their optimum satisfaction level.4.Responsible for managing a portfolio of assigned customers (Banky, Tamayoz or QNB First), handling their requests and maintaining the relationship with them to provide them with the relevant banking solutions resulting in optimum customer satisfaction and maximizing the bank’s profitability.5.Set effective action plans to achieve the assigned portfolio targets as designated by the Markets Management, taking into consideration any changes that may occur to the assigned segment.6.Maintain and develop cross-selling transactions through cultivation of account relationships. Maintain personal contacts with individuals through business calls, appointments and cross selling.7.Monitor arising customer opportunities on regular basis and plan an action plan per customer using Delta Portal’s different features (Opportunities, Appointments, Tasks and Discussion Topics).8.Compile and analyze customer needs and address the customers with the right banking solutions.9.Ensure addressing customer’s enquiries and complaints (through customer calls or branch visits), seizing every opportunity to maintain their optimum satisfaction and tackling new business opportunities.10.Keep awareness of the market activities and trends and industry norms through following up on the news and periodicals in order to address the customer’s needs for banking solutions and to build insight on permeating new business opportunities. Show less

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  QNBALAHL

  Jan 2019 - now

  Relationship Manager First

  1.Set effective action plans to achieve the QNB First Portfolio targets as designated by the QNB First Market Management, taking into consideration any changes that may occur to the QNB First segment.2.Responsible for managing QNB First client's requests and hosting them at the branch, maintaining QNB ALAHLI's professional image so as to attain their optimum satisfaction level. This includes cash management services.3.Guarantee that a professional level of service is offered to all QNB First clients who visit the branch (whether recruited in this branch or in others).4.Ensure that QNB First Clients available at the branch are directed to the Portfolio Managers to receive the optimum level of service.5.Establish strong relationships with QNB First clients by holding meetings with them to analyze their reports and seize available business opportunities.6.Analyze QNB First clients' financial objectives and risk tolerance to offer them Bank products, which meet their demands.7.Monitor and follow up on QNB First Clients' credit facilities performance.8.Maintain close follow up on QNB First clients' positions, movements, expired/ overrun limits, missed loan installments and delinquent credit cards, to keep control of the QNB First portfolio risk.9.Constantly update the QNB First clients’ records with financial objectives, and new agreements during meetings to facilitate the follow up process.10.Handle all complaints posed by QNB First clients.11.Attract new QNB First clients and promote more Bank products, services and packages to existing QNB First clients to achieve the portfolio target.12.Prepare management and regulatory QNB First Portfolio Status reports and present them to the Branch Manager, Retail Head & QNB First Market. Show less