Jane Thornton

Experience

• 

  Klein, Thorpe and Jenkins, Ltd.

  Dec 2009 - Jan 2013

  Receptionist

  -Answered and directed phone calls, and provided information-File Indexing -Basic work with Excel

• 

  D.O.C. Wines

  May 2012 - Aug 2012

  Hostess

  -Greeted and seated guests-Managed a wait-Answered and directed phone calls, made reservations and to-go orders-Cleared and reset tables

• 

  Kellogg Hotel and Conference Center

  Oct 2012 - Dec 2012

  Banquet Server

  -Performed setup and clean-up for variety of events-Served events for up to 400 guests

• 

  D.O.C. Wines

  May 2013 - Aug 2013

  Management Intern

  -Manager on Duty: responsible for inventory, payroll, scheduling, and pre-shift meetings-Proficient in Open Table and Aloha-Expedited, handled private parties, event tours, set-up, and festival food booths

• 

  Buffalo Wild Wings

  Oct 2013 - May 2015

  -Communicated effectively and efficiently with guests and coworkers -Offered suggestions and recommendations from the menu to better serve the guest and exceed expectations-Personalize the meal and service with genuineness and hospitality -Instructed and coached new team members in BWW processes and best practices-Delegated and influenced all team members to consistently create value and take pride in their work -Utilized MICROS Systems, and demonstrated strong product knowledge with guests-Professional telephone etiquette and patience in resolving guest disputes -Reviewed orders for accuracy and expedited food promptly

  • Server

    Dec 2014 - May 2015

  • Trainer

    Sept 2014 - May 2015

  • Cashier, Greeter, and Food Runner

    Oct 2013 - May 2015
• 

  ARAMARK Refreshment Services

  May 2014 - Aug 2014

  Summer Intern

  -Built product knowledge and an understanding of available programs-Performed professional cold calling and strategies for new business alongside Sales Consultants-Experienced current client management alongside Business Development Managers: saves, upgrades, and service issues-Attended and helped co-cost the grand opening of a Micro Market Concept in Naperville, IL

• 

  Lettuce Entertain You Restaurants

  May 2015 - Aug 2015

  Intern at Antico Posto

  -Primarily a server -Interned for Hospitality Management with Lettuce Entertain You Enterprises, and attended weekly seminars led by LEYE executives, focusing on key hospitality topics and strategies -Co-created a southern style restaurant concept that was presented and pitched to partners of LEYE, and placed second out of eight teams.

• 

  Antico Posto

  Aug 2018 - May 2019

  -Maintain a cheerful, friendly demeanor, and communicate effectively with guests and colleagues-Target attention to detail, especially allergy awareness and its interdependence with menu proficiency-Cross trained as Bartender, Host, and Line Cook (pantry station) -Strong verbal and written communication skills-Precise data entry -Highly organized, detail oriented, able to work independently and maintain confidentiality

  • Server

    May 2015 - May 2019

  • Office Assistant

    Aug 2018 - Feb 2019
• 

  Beatrix Oakbrook

  Feb 2019 - Jun 2019

  Office Assistant

  -Selected to be a member of the opening team-Strong verbal and written communication skills-Precise data entry -Highly organized, detail oriented, able to work independently and maintain confidentiality