Francis Lamigo

Experience

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  Amberbase Solutions, Inc.

  Mar 2011 - Mar 2014

  System Support Engineer

  Job Description:System Support Engineer for Techmahindra Ltd.Responsibilities• Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users. (thru phone, chat, remote or on-site support)• Provides level one support in solving reported incidents• Works directly with customers and assesses technical requirements based on strategic initiatives and customer needs;• Evaluates, modifies, and maintains existing programs provided/procured by client• Installed/Supports/Maintains 1000+ desktop/laptop machines for the company• Monitoring of daily/weekly updates for antivirus and windows patches.• Resolve all open ticket within the required time according to SLA in BMC REMEDY IT SERVICE MANAGEMENT - Incident Management (Ticketing System). Show less

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  VSS I.T. Development

  Mar 2014 - Jan 2016

  Migration Engineer

  Migration EngineerResponsibilities• Responsible for Windows or Linux migrations for either physical to virtual (P2V) or virtual to virtual (V2V) with the use of vCenter converter• Configuration of virtual machines as per customer’s requested specs with the use of vSphere client• Troubleshooting of failed migrations by going through log files and understanding different types of error messages.• Work as a team member, integral to the successful implementation of targeted objectives.Project Involvement:BNY Mellon, St. George, Barclays, Westpac, PNU, Serco Show less