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Said Ezeldin

Said ezeldin

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location of Said EzeldinUnited Arab Emirates
Phone number of Said Ezeldin+91 xxxx xxxxx
Followers of Said Ezeldin2000 followers

  • Timeline

    Dec 2003 - Jul 2005

    Software Developer

    LG Electronics
    Aug 2005 - Feb 2007

    Technical Support Engineer

    Orange Business Services
    Mar 2007 - Oct 2014

    Senior Support Account Manager

    Oracle
    Nov 2014 - Nov 2018

    Senior Customer Success Manager

    Autodesk
    Current Company
    Dec 2018 - now

    HCM Customer Success Manager

    SAP
    Dubai, United Arab Emirates

  • About me

    HCM Customer Success Manager at SAP

  • Education

    • Faculty of computers & information systems - zagazig university

      1999 - 2003
      Bachelor's degree computer science

    • Eslsca

      2012 - 2014
      Master of business administration (m.b.a.)

  • Experience

    • Lg electronics

      Dec 2003 - Jul 2005
      Software developer

      Software Developer in charge of designing & building Management Information System and Manufacturing Execution System for the company's admin and production business units.

    • Orange business services

      Aug 2005 - Feb 2007
      Technical support engineer

      Technical Support Engineer in charge of troubleshooting and resolving Network faults reported for Orange global Named Accounts.

    • Oracle

      Mar 2007 - Oct 2014

      Sr. Support Account Manager in EMEA Customer Management working proactively to increase customer satisfaction and further customer success with the adoption of Oracle solutions. Sr. Technical Support Engineer in the Global Customer Support organization, specialized in Development & Middleware products; Forms, Reports, PL/SQL, Oracle Application Server, and WebLogic. Plus doing the EMEA Cluster Technical Coordinator role, in change of Customer Escalation Management, Team Workload Balancing and Backlog Management.

      • Senior Support Account Manager

        Apr 2011 - Oct 2014

      • Senior Technical Support Engineer

        Mar 2007 - Mar 2011

    • Autodesk

      Nov 2014 - Nov 2018
      Senior customer success manager

      Delivering measurable business outcomes, customer success results and ROI, through leading technology implementations for large enterprise customers and named accounts. Focused on building value-based customer relationships that drive adoption and business success.

    • Sap

      Dec 2018 - now

      Managing the SAP Preferred Success engagements delivery to enterprise customers, for accelerating the achievement of their desired business outcomes and driving adoption of cloud solutions, by providing expert cloud guidance in areas of solution consumption and feature/release adoption, targeted enablement, as well as a superior support experience.

      • HCM Customer Success Manager

        Jul 2022 - now

      • MENA & Africa Team Lead, Customer Success Management

        Sept 2021 - Jun 2022

      • Customer Success Manager, Expert

        Dec 2018 - Aug 2021

  • Licenses & Certifications

    • Bachelor of computer science

      Faculty of computers & informatics

    • Developer 10gr2 oracle certified professional

      Oracle

    • Itil® v3 expert certified

      Bcs, the chartered institute for it

    • Mba

      Eslsca business school

    • Six-sigma green belt certified

      Lg electronics

    • Becoming a thought leader

      Linkedin
      Feb 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Said Ezeldin
      Excellence in Customer Management FY19 Q2/Q3 - Sep 2018
    • Awarded to Said Ezeldin
      EMEA VP Outstanding Achievement Award - Mar 2017
    • Awarded to Said Ezeldin
      Customer Experience Award - Jan 2016
    • Awarded to Said Ezeldin
      Autodesk CEO Award - Dec 2015
    • Awarded to Said Ezeldin
      Outstanding Contributor Award - 2012
    • Awarded to Said Ezeldin
      Spot Award - 2010
    • Awarded to Said Ezeldin
      Commitment to Excellence Award - 2009