Said Ezeldin

Experience

• 

  LG Electronics

  Dec 2003 - Jul 2005

  Software Developer

  Software Developer in charge of designing & building Management Information System and Manufacturing Execution System for the company's admin and production business units.

• 

  Orange Business Services

  Aug 2005 - Feb 2007

  Technical Support Engineer

  Technical Support Engineer in charge of troubleshooting and resolving Network faults reported for Orange global Named Accounts.

• 

  Oracle

  Mar 2007 - Oct 2014

  Sr. Support Account Manager in EMEA Customer Management working proactively to increase customer satisfaction and further customer success with the adoption of Oracle solutions. Sr. Technical Support Engineer in the Global Customer Support organization, specialized in Development & Middleware products; Forms, Reports, PL/SQL, Oracle Application Server, and WebLogic. Plus doing the EMEA Cluster Technical Coordinator role, in change of Customer Escalation Management, Team Workload Balancing and Backlog Management.

  • Senior Support Account Manager

    Apr 2011 - Oct 2014

  • Senior Technical Support Engineer

    Mar 2007 - Mar 2011
• 

  Autodesk

  Nov 2014 - Nov 2018

  Senior Customer Success Manager

  Delivering measurable business outcomes, customer success results and ROI, through leading technology implementations for large enterprise customers and named accounts. Focused on building value-based customer relationships that drive adoption and business success.

• 

  SAP

  Dec 2018 - now

  Managing the SAP Preferred Success engagements delivery to enterprise customers, for accelerating the achievement of their desired business outcomes and driving adoption of cloud solutions, by providing expert cloud guidance in areas of solution consumption and feature/release adoption, targeted enablement, as well as a superior support experience.

  • HCM Customer Success Manager

    Jul 2022 - now

  • MENA & Africa Team Lead, Customer Success Management

    Sept 2021 - Jun 2022

  • Customer Success Manager, Expert

    Dec 2018 - Aug 2021