Fernando Ferreira

Experience

• 

  Sacoor Brothers

  Mar 2006 - May 2008

  • Assistant Store Manager

    Sept 2007 - May 2008

  • Sales Assistant

    Mar 2006 - Sept 2007
• 

  Wall Street English

  Jun 2008 - Jan 2010

  Sales Consultant

  - To develop and enhance the school's students portfolio by making new contracts while renewing existing students' plans.- Streamlining WSE product offering to individual needs- To follow up, coach and motivate students throughout learning process, ensuring customer satisfaction (retaining contract and producing referrals)- Internal contract and banking loan management

• 

  EasyJet

  Mar 2010 - Jun 2016

  Cabin Crew

  - Taking part in pre-flight briefings about the flight, customer profile and the schedule.- Performing pre-flight checks to ensure that safety and security requirements are met.- Greeting customers as they board and directing them to their seats.- Making sure that customers are aware of safety procedures and demonstrating how to use emergency equipment.- Ensuring that cabin is secured for TTOL.- Onboard announcements and service delivery.- Meeting and exceeding sales targets.- Performing first aid if necessary.- Completing flight safety reports when required.- To promote CRM, teamwork and communication throughout the journey. Show less

• 

  British Airways

  Jun 2016 - now

  - Total accountability for the end-to-end management of an aligned team of up to 22 Cabin Crew onboard up to 12 Cabin Crew while on the ground. - To lead, inspire, motivate and coach Cabin Crew while flying, ensuring company's Standard Operating Procedures are applied at all times.- Matching unrivalled customer service to forward-thinking management, ensuring the best customer experience and loyalty.- Recruitment or training of new and existing Cabin Crew, instilling a real passion for British Airways' products and services into the team, making sure they are enthusiastic, engaged and passionate about everything from security and safety to customer service.- Conduct and Performance Management of aligned ground team in line with British Airways' employment policies alongside CAA and EASA requirements. Show less

  • Inflight Manager - Heathrow Cabin Crew Fleet

    Feb 2022 - now

  • Customer Service Manager

    Jun 2016 - Feb 2022