Robert Kenneth Ogwang

Experience

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  ICT World Limited

  Jan 2004 - Dec 2014

  IT Systems Support Specialist

  • Diagnosed computer and related equipment faults/ issues.• Repaired desktop and laptop computers• Serviced PCs, laptops, printers, UPS.• Deployed, and automated windows server 2003 and 2008 server operating systems.• Created user accounts, permissions and rights.• Administered and supported active directory services, domains, DHCP and DNS.• Installed, configured and supported Windows 7, Windows Vista, Windows XP, Windows 2000 client OS.• Supported windows based applications and other specialized software for customers.• ISP Internet setup and configuration.• Configured email server and email client deploying MS Exchange Server 2003 and MS Outlook• Designed, setup, and configured wired and Wireless network infrastructures.• Installed network printers.• Configured and managed TCP/ IP LAN protocols on networks.• Procured IT hardware and related accessories.• Formulated quotations and equipment service reports for clients.• Installed MS-Windows MS-office products on client machines.• Provided on- site and on-call IT support to end-users.• Installed and updated Anti-virus software. • Prepared training manuals for end-user capacity building programs. Show less

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  Sentrack Systems Limited

  Dec 2015 - Jul 2022

  Field Service Engineer, Smiths Detection X-ray Inspection Systems

  • Conducted site surveys, prepared site and installed x-ray cargo inspection systems.• Attended meetings with customer representatives and made presentations on behalf of my company.• Repaired and serviced x-ray cargo scanning equipment at customer sites.• Diagnosed x-ray cargo scanner faults and provided remedial solutions.• Minimised equipment down time by adhering to equipment service routines.• Placed orders for, replaced equipment spares and maintained spares inventory.• Provided technical advice to customers to ensure total customer satisfaction.• Maintained a record of all the technical activities performed on the equipment as reference for future repair and maintenance works.• Trained x-ray baggage scanner operators and supervisors.• Managed service accounts and created user accounts for x-ray baggage scanner operators and supervisors on all x-ray equipment.• Responded promptly to emergency calls by customer reporting equipment failures. Show less

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  Pyramid Technical Services Pvt Ltd

  Aug 2022 - now

  Field Service Engineer, Security and ICT Systems

  Installation of Security and ICT Systems