Svetomira Ruskova

Experience

• 

  Paysafe Group

  Apr 2015 - Jul 2016

  Customer Support Executive with Japanese

  Assist clients with their online stored-value accounts via phone, chat and e-mail; Advise on available payment solutions; monitor the Social Media; translate documentation and internal correspondence from Japanese to English and vice versa.

• 

  PPD

  Apr 2017 - now

  SPA II functions remain in action with the addition of:•Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts. • Ensures adherance to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables. • Builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues. • Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.• Trains study teams on site payment processes, including setting expecations around site payments' requirements and deliverables. • May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements. • May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.• As a senior team member, assists in providing training, guidance, and review to junior team members. Show less • Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts. • Ensures adherance to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables. • Builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues. • Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately. • Trains study teams on site payment processes, including setting expecations around site payments' requirements and deliverables. • May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements. • May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments. Show less

  • Sr. Project Manager - Site Payments

    Oct 2024 - now

  • Project Manager - Site Payments

    Jan 2022 - Oct 2024

  • Principal Site Payments Associate

    Sept 2020 - Jan 2022

  • Senior Site Payments Associate

    May 2019 - Sept 2020

  • Site Payments Associate II

    Apr 2017 - May 2019