Pappu Phani Kumar

Best Manager Award - Aug 2023

My team has won prestigious "Team of the Business" Award for 1st half of the year. REALPAGE (I) Pvt. Ltd. Nov 2017 Business point of view:- Could show excess FTE saved & $ saved due to process enhancements. - Efficiency gain due to introduction of PLOT (Performance linked over time incentive plan)- Analysis on CRE’s (Client Reported Errors) and control mechanism to get it down.- SLA’s and quality were always kept intact as per business requirement.- Production times have improved for QC staff without a significant drop off in quality scores.- Avoided weekend working even with 30%… Show more Business point of view:- Could show excess FTE saved & $ saved due to process enhancements. - Efficiency gain due to introduction of PLOT (Performance linked over time incentive plan)- Analysis on CRE’s (Client Reported Errors) and control mechanism to get it down.- SLA’s and quality were always kept intact as per business requirement.- Production times have improved for QC staff without a significant drop off in quality scores.- Avoided weekend working even with 30% excess volumes. - Overcame latency issues. - Could showcase overall efficiency gain with effective utilization of resources. - Moving the AHT taken per invoice. Show less