Mia Washington

Experience

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  Apex Systems

  Mar 2021 - May 2023

  Promoted to oversee successful client engagements, including $M “Go Live” EHR data projects supporting clients with managing project schedules, milestones, deliverables and staff experience.Create 100’s of user profiles, track accurate employee records, leverage Bullhorn CRM.Lead internal team operations, expense tracking and calibration, reconciling reports and reimbursements across multiple systems resulting in 100% accuracy. Successfully recruit, hire and train staff, resolve payroll and timecard issues, update employee records. Show less Delivered white-glove, consultative, technical helpdesk support to $MM clients on hardware & software systems, resulting in greater adoption & increased efficiencies across the organization. Documented best practices and deployed automation strategies to reduce operator misuse or errors which reduced labor costs and improved patient/doctor interactions.Subject Matter Expert and lead Admin on Cerner Millennium EHR software and equipment.Monitored IT software and systems to maintain compliance with established processes, policies and guidelines; troubleshooting issues as required and maintaining high customer satisfaction scores. Show less

  • Client Operations Specialist

    Apr 2022 - May 2023

  • Adoption Consultant

    Mar 2021 - Apr 2022
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  S & S Elite Travel

  Jan 2022 - Jan 2023

  Social Media Coordinator

  Developed and managed a content marketing strategy that resulted in a 20% increase in organic search traffic and a 10% increase in bookings.Designed and produced marketing collateral, including social media content, flyers, and logo, resulting in a 20% increase in brand awareness and a 15% increase in salesDeveloped and executed a comprehensive brand identity and design system that resulted in a cohesive brand image across all marketing materials and website.Designed and produced merchandise that effectively represented the brand and increased brand loyalty among customers. Show less

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  Goldman Sachs

  Feb 2023 - Apr 2023

  Goldman Sachs Possibility Summit Program Acceptee

  I was accepted into Goldman Sachs's Possibilities Summits program. This prestigious program, which has over six thousand applicants, provides professional development and preparation for a successful career in the different industries within Goldman Sachs .

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  On Location

  Apr 2023 - Oct 2023

  Operations Support

  Coordinated and executed live event operations, including venue setup, equipment maintenance, and vendor management.Maintained accurate records of event operations, including equipment inventory, Managed event timelines and schedules, ensuring timely completion of setup

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  Las Vegas Raiders

  Jun 2023 - now

  Premium Hospitality Operations

  Trained and supervised event staff, providing guidance and support throughout event execution. Serve as a liaison between managers, clients and event staff by being proactive in anticipating client needs and resolving issues.Proficient in managing complex itineraries and coordinating logistics for high-profile individuals & ability to maintain confidentiality and discretion when handling sensitive information and requests. Perform ticket count and inventory in compliance with company standards and procedures for live events.Delegate breaks and breakdown of operation area for pre and post event operations. Show less

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  Greystar

  Jun 2023 - Aug 2023

  Property Management Intern

  Utilized property management software to track and organize tenant information, reducing administrative errors by 5%Assisted in the marketing and advertising efforts of the property by creating marketing material and hosting community events.Efficiently handles conflict resolution cases for a large-scale luxury property with 360 units, ensuring timely responses and resolutions to maintain resident satisfaction with respect for confidential information & fair housing guidelinesMaintain inventory of supplies and materials for both residents and onsite staff and assist with day-to-dayoperations of property management, including tenant communication, lease agreements, and rent collection Show less

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  Atomic Golf

  Jan 2024 - now

  Premium Sales Manager

  ● Create, manage, and confirm Event bookings using the TripleSeat sales system, including the documentation of all prospect and event client communication● Sell group experiences, specifically focused on small groups, nightlife, VIP groups, and short-term bookings.● Foster client relationships through ongoing communication with contacts to ensure repeat business and referrals● Utilize established reports and dashboards to ensure personal sales Key Performance Indicators (KPIs) are being met or exceeded. Work in collaboration with all other departments within the venue Show less