Christopher J. Manganello

Experience

• 

  Essintial Enterprise Solutions

  Jan 2004 - Mar 2014

  Technical Assistance Center Leadership role includes technical assistance to high profile customers and field engineers, monitoring of high profile accounts and working with Program Managers to provide top notch quality assurance and customer service.Closely monitored and tracked all service level agreements for multiple high profile accounts including Wells Fargo, AT&T, IBM, Staples, and BP. Directed over 2,000 field technicians in solving computer hardware and software related problems while communicating with Program Managers and clients to ensure that all client contractual needs were satisfied.Process all logistical requests pertaining to non-warranty parts with focus on attention to detail, rapid response, development of logistical procedures and the understanding of our customers business needs to achieve service level agreements.Proficient in writing account procedures and documents for multiple high profile accounts. Volunteer for 24/7 on-call availability on all positions held. Show less

  • Technical Assistance Level II Agent

    Oct 2009 - Mar 2014

  • Level II Agent

    Jan 2004 - Jan 2011
• 

  Sapphire Technologies

  Mar 2004 - Apr 2006

  Level I Customer Service Agent

  Field service and call center support with a high volume of calls and emails pertaining to IT Support. Took initiative and demonstrated leadership and learning skills leading to career advancement.

• 

  Northrop Grumman

  Apr 2006 - Oct 2009

  Level II Agent, Interfaced Accounts Lead

  Promoted from Level I Agent to Level II Agent and then to a Lead for multiple high profile accounts including HP, Nortel, Ericsson, Anheuser Busch, Verizon, Frontier Communications, IBM and AT&T. Field service and call center support, Technical Support Agent. Troubleshooter for technical issues. Field service and call center support duties include the investigation of technical issues pertaining to computer hardware and software. Troubleshot with clients via phone and email or dispatched a field technician for onsite support. Monitored and managed multiple client accounts through service level agreement tracking and contract review. Swiveled between multiple systems, and addressed customer emails and phone calls. Show less

• 

  Cherry Creek Properties, LLC

  Jan 2014 - Apr 2016

  Broker Associate

  I am very excited to announce that I have launched my new Career with Cherry Creek Properties as a Real Estate Broker. My goals in real estate involve serving the community and helping individuals and families fulfill their dreams with home-ownership and investment and rental properties. I am looking to build new networks in the investment community as well. I pride myself in being a reliable and trustworthy Broker who puts the needs of my customers above all other needs. Please feel free to give me a call, shoot me an email, or even a text if you have any questions or leads. I will be educating myself daily on real-estate trends, markets and strategies to best serve my clients and if I don’t have an answer for you I will without a doubt find one! Show less

• 

  Solid Ground Properties, LLC

  May 2014 - Oct 2016

  Owner

  Solid Ground Properties, LLC, is comprised of Colin and Jim Morrison, and Christopher Manganello and was founded in 2014. We are a family- oriented investment group with over 45 years of residential renovation experience focusing on distressed, pre-foreclosure, bank owned, and short sale properties. Solid Ground Properties (SGP) will take a job from the ground up, investing time and effort into every home with the goal to improve it and see it through. Our professional staff will provide affordable housing for individuals and families alike, with a commitment to outstanding communication, quality work, and reliability. Please take some time to include our contact information in your database. Show less

• 

  Johnston & Associates Real Estate Inc.

  Apr 2016 - Jul 2019

  Broker Associate

  I am happy new announce an exciting new career change with Johnston & Associates Real Estate. Johnston & Associates Real Estate Inc. was created by Broker/Owner, Joseph Johnston. This independent and boutique business model was built in order to provide a more interactive and involved real estate process for our clients. At Johnston & Associates Real Estate Inc., we strive to exceed expectations. We have an outstanding office environment, which was designed to be a think tank for our Associates. Whether it’s a new creative strategic marketing idea or an exciting technological initiative, we are constantly striving to create new and innovative solutions to better serve our clients. Whether you’re looking to purchase your first home or you’re a savvy investor, our team can be of service to you! We will work with you to identify your short and long term goals to create the best plan for you. Show less

• 

  Solid Ground Real Estate

  Jul 2019 - now

  Owner

  Dear Family & Friends, I want you to be the first to know that I’ve founded and launched my new company, Solid Ground Real Estate, LLC. It has always been a dream of mine to branch out on my own and without your ongoing support this would not have been possible! Now that I have extensive experience in our local market, I’ve decided that there is no better time than the present to start my new venture! Let me assure you that this change will not impact our relationship or my commitment to providing outstanding service. I believe that it will enhance the level of service I am able to offer by implementing old and new strategies to better serve my clients in residential real estate. Please stop by our new office located at 10754 Belle Creek Blvd #109, Henderson, CO 80640. My new office number will be (720) 696-9709, and my direct number will remain the same (720) 297-1024. Show less