
Micquel Sargo
International Call Centre Agent

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About me
National Business Development Manager
Education

Parktown Boy's High School
2002 - 2006High School 12Activities and Societies: Rugby, Swimming, Water Polo, Drama

University of South Africa/Universiteit van Suid-Afrika
2007 - 2011Bachelor of Commerce (BCom) Business, Management, Marketing, and Related Support Services
Experience

WesBank
Nov 2007 - Apr 2008International Call Centre Agent• Calculating monthly vehicle instalments for clients as well as general financial calculations.• Deal with clients based in the United Kingdom, providing them with information and outstanding customer service in line with the shared value minimum standards of WesBank.• Capture data and transmissions using the Carlyle system and ensuring that all data received from external clients are complete and accurate.• Liaise with dealers and sales in the UK regarding sent records.• Ensure that client relationship is positively maintained at all times. Show less

Russell James & Co Inc
May 2009 - Apr 2012Junior Tax Consultant• Liaising with The South African Revenue Services (SARS) on behalf of clients to resolve customer queries with regards to their taxes.• Formulation and submission of tax clearance certificate applications VAT number applications, PAYE number applications as well as Income Tax numbers on behalf of companies as well as individuals.• Use of E-filing to submit IRP6’s, supporting documentation as well registering new taxpayers on the system.• Weekly meetings with SARS tax practitioner’s consultant held at their branch.• Understanding and interpreting the Statements of Accounts obtained from the SARS and relaying the information back to clients.• Capture data and transmissions as well as the regular updating of the client database. Show less

Pasa Hansa Co Ltd
Jun 2012 - Dec 2013ESL TeacherAfter working full time and obtaining my degree part-time, I decided to move to Thailand to teach english and experience what South East Asia had to offer. I taught english as second language to students whose ages ranged from four to twelve. Class sizes ranged from fifteen to thirty students. I was responsible for drawing up lesson plans,gathering the necessary materials for classes and the formation of reports (as well as individual comments for each student). I also taught private groups of students on Saturdays and during school holidays. Show less

Link - Powered by Vodacom
Sept 2014 - Jul 2017Key Account Manager• Managing of key accounts and stakeholders (Business partners, users and wardcouncilors)• Daily operation of our service delivery reporting system, which includes thefunctioning of the system as a whole and communicating with users, municipalitiesand ward councilors.• Managing and executing all customer service functions• Performing product knowledge workshops and meetings.• Marketing our product through various means (telephonic and business tobusiness).

Retail Capital SA
Jul 2017 - Feb 2020Business Consultant• Meeting with business owners to identify areas where Retail Capital can add value by means of business funding.• Exceeded targets for the 1st financial quarter of 2019 (Over R 3 million disbursed).• Closing ratio of 10/1 over the last six months (Better than company average of 15/1).• Achieved new business penetration targets by means of telephone, email and cold calling campaigns.• Constantly in the top three in Gauteng for following company process.• Assisting current clients to ensure their after sales needs are satisfied. Show less

Enterprise Singapore
Feb 2020 - Aug 2020Business Development Manager• Supporting Singapore-based companies to enter and expand into the Southern African markets.• Securing meetings with c-level executives of organisations, banks and associations in South Africa by various means including cold calling.• Develop business leads and gather market intelligence in various sectors including fintech, technology, IT, education, manufacturing, smart cities and agriculture.• Create relevant industry reports and presentations to develop Singapore-based companies’ understanding of the South African market in each sector.• Present industry presentations of all research and findings to key stakeholders.• Support the regional director with marketing trips, missions and other events. Show less

InnoVent
Jun 2021 - Dec 2023Business Development Manager
Super Group
Nov 2023 - nowNational Business Development Manager (Trade Finance)
Licenses & Certifications
- View certificate

Certified Associate in Project Management (CAPM)
Project Management InstituteApr 2017 
Portuguese Language 1B
Wits Language SchoolApr 2020
Honors & Awards
- Awarded to Micquel SargoRespectful Engagement Champion Of The Year - Sep 2022
- Awarded to Micquel SargoDedication Award - Feb 2013 Dedication and willingness to go above and beyond the regular call of duty.
- Awarded to Micquel SargoTax Employee of the Year 2011 - Dec 2011 Voted Tax employee of the year 2011 by other employees and managers
Languages
- afAfrikaans
- poPortuguese
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