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Steve Newman

Steve Newman

Information Systems Analyst

Followers of Steve Newman1000 followers
location of Steve NewmanLos Angeles Metropolitan Area

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  • Timeline

  • About me

    Veteran | Client Platform Engineer | Intune Administrator | CC | SSCP

  • Education

    • DeVry University

      2011 - 2014
      Bachelor of Science (B.S.) Project Management

      In the process of taking my career to the next level to fulfill my life goal in becoming a Project Manager.

    • Stafford Senior HS

      2000 - 2003

  • Experience

    • US Army

      Apr 2003 - Jun 2006
      Information Systems Analyst

      Served as an Information Technology Specialist (25B formerly 17B) in the United States Army, specializing in the installation, maintenance, and troubleshooting of information technology systems and networks.Provided technical support and assistance to military personnel, ensuring operational readiness of communication and information systems in various environments, including field deployments and garrison settings.Installed and configured computer hardware, software, and peripherals to support mission-critical operations and command functions.Conducted network administration tasks, including user account management, network security measures, and troubleshooting of LAN/WAN systems.Managed and maintained Army enterprise email systems and other communication platforms to facilitate reliable and secure communications.Implemented cybersecurity measures and adhered to strict information assurance protocols to safeguard sensitive military information and networks.Participated in training exercises and drills to enhance team readiness and proficiency in IT operations, contributing to mission success and unit readiness.Collaborated with team members and military leadership to develop and implement IT solutions that met operational requirements and enhanced efficiency. Show less

    • Apex Information Systems Ltd.

      Jan 2007 - Feb 2010
      Computer Analyst

      Successfully orchestrated the refresh and upgrade of over 1000 desktop systems across multiple departments within The Pentagon, ensuring minimal downtime and maximum efficiency.Collaborated closely with IT stakeholders to develop deployment strategies, streamline processes, and optimize resource utilization.Conducted comprehensive hardware and software testing to guarantee seamless integration and functionality post-deployment.Provided hands-on technical support, troubleshooting, and resolution for complex desktop issues, fostering a reliable and responsive IT environment.Documented procedures, maintained inventory accuracy, and trained end-users on new systems and functionalities to enhance operational proficiency.Contributed to team initiatives aimed at enhancing cybersecurity protocols and compliance with federal IT regulations. Show less

    • Prime Health Care

      Sept 2010 - Aug 2015
      Desktop Support Technician

      Provided essential technical support for desktop computers, laptops, printers, and peripherals across Prime Healthcare's corporate and administrative departments.Diagnosed and resolved hardware and software issues promptly to ensure uninterrupted healthcare services and operational efficiency.Collaborated closely with healthcare professionals to align IT solutions with clinical workflows and regulatory requirements, such as HIPAA compliance.Installed, configured, and upgraded desktop systems and software applications as part of routine maintenance and technology upgrades.Managed IT equipment inventory levels and facilitated procurement to maintain adequate supplies of critical hardware and peripherals.Responded to IT support tickets and service requests within established SLAs, prioritizing urgent issues impacting patient care delivery.Documented all support activities meticulously, including troubleshooting steps, resolutions, and equipment configurations.Conducted training sessions for end-users on IT procedures and best practices to enhance productivity and IT literacy.Implemented robust security measures to safeguard patient data and hospital IT infrastructure against potential threats.Contributed to IT projects and initiatives aimed at enhancing hospital operations through technology upgrades and system integrations. Show less

    • LegalZoom

      Sept 2015 - now

      Responsible for managing and optimizing the Microsoft Intune environment at LegalZoom, focusing on mobile device management (MDM) and endpoint security.Configure and deploy Intune policies to oversee and secure a diverse range of mobile devices, including desktops and laptops, ensuring adherence to corporate security policies and regulatory requirements.Collaborate closely with cross-functional teams, including Information Secure and Legal, to enforce data protection measures and mitigate security risks through effective Intune configurations and compliance rules.Provide expert-level technical support and troubleshooting assistance to resolve complex Intune-related issues and maintain operational continuity for mobile device management solutions.Conduct regular assessments and audits of Intune configurations, policies, and device compliance to optimize performance and enhance security posture.Document Intune configurations, policies, and operational procedures to maintain comprehensive documentation and facilitate knowledge sharing across the IT organization.Stay abreast of latest Intune features and updates from Microsoft Endpoint Manager (MEM), evaluating and implementing new functionalities to improve efficiency and effectiveness of IT operations.Actively participate in IT projects and initiatives, including system upgrades, integration projects, and contributing to the strategic advancement of IT infrastructure and services. Show less Provided advanced technical support for desktop computing environments within LegalZoom focusing on hardware, software, and network-related issues.Diagnosed and resolved complex technical issues escalated from Tier 1 and Tier 2 support teams, ensuring minimal disruption to our operations.Implemented and maintained desktop systems, including operating system deployments, software upgrades, and configurations tailored to our applications.Collaborated closely with all departments to understand specific IT needs and customize solutions that optimize workflow efficiency and compliance.Managed IT equipment inventory and procurement processes, ensuring availability of critical hardware and peripherals to support the staff.Responded promptly to IT support tickets and service requests, prioritizing urgent issues impacting our C-level executives. Documented troubleshooting steps, resolutions, and system configurations to maintain accurate records and knowledge base articles.Conducted training sessions and created user guides to empower our staff with self-help resources and enhance overall IT literacy within the organization.Ensured compliance with data security protocols and regulatory requirements.Participated in IT projects, such as system upgrades, software deployments, and technology integrations tailored to meet the unique needs of our environment. Show less

      • Client Platform Engineer

        Sept 2021 - now

      • Desktop Support and Cloud Services Administrator

        Sept 2015 - Sept 2021

    • D.A.S. IT Services

      Jun 2019 - Dec 2022
      Founder/CEO

      Founded and led DAS IT Services, where we specialized in comprehensive computer diagnostics, repairs, and upgrades for diverse clientele.As the sole employee of my business, I learned to first a customer-centric environment known for reliable service and technical excellence.Personally handled complex troubleshooting and repair tasks, ensuring swift resolution of hardware and software issues to minimize downtime.Developed customized solutions for clients, including setting up parental controls on WiFi networks to promote safe internet usage for families.Provided personalized consultations and training sessions for parents on utilizing parental control software effectively.Cultivated partnerships with local businesses and community organizations, expanding the company's reach and impact. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Steve Newman
      (PLDC) Primary Leadership Development Course US Army Mar 2016 The Basic Leader Course prepares corporals and specialists to execute the duties of a team leader. The course focuses on the six Leader Core Competencies (LCC) of: Readiness, Training, Leadership, Operations, Program Management, and Communications (written and oral). Students in BLC will conduct research, construct informational essays, give briefings, work in teams to solve complex problems, practice adaptive thinking, and learn how to be trainers and leaders. Students will also conduct… Show more The Basic Leader Course prepares corporals and specialists to execute the duties of a team leader. The course focuses on the six Leader Core Competencies (LCC) of: Readiness, Training, Leadership, Operations, Program Management, and Communications (written and oral). Students in BLC will conduct research, construct informational essays, give briefings, work in teams to solve complex problems, practice adaptive thinking, and learn how to be trainers and leaders. Students will also conduct counseling sessions, instruct physical training, conduct squad level drill, prepare and conduct skill level 1 training, and present military information in a professional manner. Show less
    • Awarded to Steve Newman
      SPC, United States Army US Army Jan 2006 A soldier in the Army holding the rank of Specialist holds the first rank with leadership responsibilities. Unofficially known as a team leader, Specialists manage a small number of other soldiers of lower rank, privates of all class.Officially, the job of a specialist is to ensure soldiers under their charge are experts in the their individual responsibilities and duties. Specialists themselves are recognized experts in the specialized knowledge of individual soldiers in all… Show more A soldier in the Army holding the rank of Specialist holds the first rank with leadership responsibilities. Unofficially known as a team leader, Specialists manage a small number of other soldiers of lower rank, privates of all class.Officially, the job of a specialist is to ensure soldiers under their charge are experts in the their individual responsibilities and duties. Specialists themselves are recognized experts in the specialized knowledge of individual soldiers in all capacities; it is from this qualification that the name and title of specialists arises.Specialist is a common rank in the Army, achieved after a minimum of two years of service and after consistently demonstrated good performance of individual duties and responsibilities. Show less