Ailla Souza

Experience

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  WQSurf

  Jun 2010 - Jun 2012

  Sales Administrative Assistant

  • Managed daily and monthly cash closing procedures, ensuring accuracy and compliance, conducting customer registration processes and maintaining up-to-date records.• Generated reports detailing incoming and outgoing merchandise transactions.• Provided reception and customer service, addressing inquiries and assisting visitors, executing loyalty marketing initiatives to enhance customer retention.• Strategically concentrated efforts on promoting clothing and an array of multi-brand products, meeting and surpassing sales targets.Successful Projects/Achievements:• Designed and deployed a comprehensive Excel spreadsheet, restructuring cash flow management across a network of seven stores.• Consistently ranked within the top sales personnel, achieving top-tier performance against set targets. Show less

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  Rioprevidência

  Jun 2012 - Jun 2014

  Administrative Intern

  • Collaborated in the evaluation of judicial and administrative pension cases for the public sector.• Demonstrated a pivotal role in the development of calculation spreadsheets (Excel), significantly enhancing process efficiency.• Took an active and integral part in the preparation of orders and reports, providing crucial support for legal proceedings and administrative functions.

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  WQSurf

  Jun 2015 - Feb 2017

  Assistant Manager

  • Managed store opening and closing procedures, along with various administrative responsibilities such as handling invoices, inventory control, and cash closure.• Maintained effective communication with card readers/cashless payment suppliers to ensure support and address potential fraud concerns.• Generated weekly reports using Excel, detailing sales figures and salesperson performance. Facilitated regular meetings to discuss strategies, track goals, and motivate the team.• Oversaw store layout and the creation of eye-catching window displays to enhance customer appeal.• Conducted comprehensive training sessions for salespersons and cashiers to improve their skills and customer service.Successful Achievements:• Consistently attained and surpassed both individual and team performance targets and goals. Show less

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  Víctor Hugo

  Aug 2018 - Jul 2019

  Personal Shopper

  • Executed high-end luxury handbag sales to a discerning clientele, delivering expert product knowledge and guidance for informed purchase decisions.• Built and maintained strong, lasting client relationships, offering personalised shopping experiences tailored to their preferences and needs.• Identified and capitalised on opportunities for cross-selling and upselling luxury accessories and complementary products, elevating the overall shopping experience and boosting sales.• Assisted in inventory management, ensuring availability of preferred luxury handbag styles and brands.• Collaborated with visual merchandisers to create appealing displays while maintaining an inviting store environment.Successful Achievements:• Consistently exceeded performance targets by achieving 150% or higher. Show less

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  Next

  Aug 2019 - Dec 2020

  Customer Service Representative

  • Worked part-time as a sales assistant and customer service representative at Next Retail, while improving English skills studying part-time.• Provided product information, used consultative sales techniques to understand customer needs, assisted with product location, and offered prompt and courteous support in-store and by phone, prioritising customer assistance over routine tasks.

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  L’Gueuleton

  Jan 2021 - now

  Customer Service Representative

  • Working part-time as a customer service representative at l’Gueuleton and Market Bar, while pursuing a Master of Science in Financial Technology (Fintech).• Ensuring customer satisfaction with timely table check-ins, bussing and resetting tables for cleanliness, and maintaining server areas for efficiency, thereby enhancing customer satisfaction and workforce effectiveness.• Managing cash registers and credit card machines for customer transactions, while providing information, recommendations, and recording orders while addressing customer queries.Successful Achievements:• Consistently earning generous tips as a result of delivering outstanding customer service. Show less