FaithAnn Harp

FaithAnn Harp

Customer Service Representative

Followers of FaithAnn Harp119 followers
location of FaithAnn HarpSummerville, South Carolina, United States

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  • Timeline

  • About me

    Trainer at Bread Financial

  • Education

    • Muskegon Community College

      2015 - 2018
      Associate of Arts and Sciences - AAS

      Activities and Societies: Phi Beta Kappa Society

    • Western Michigan University

      2018 - 2021
      Bachelor's degree Elementary Education and Teaching

      Activities and Societies: Orientation Leader, Transfer Ambassador, Sigma Kappa, Vice President of Philanthropy for Sigma Kappa Sorority, and Omicron Sigma Lambda

  • Experience

    • Plantenga's Cleaners

      Jun 2016 - Dec 2018
      Customer Service Representative

      Provided customer service and applied problem-solving skills. Trained new employees for extended periods of time. Built relationships with many regular customers.

    • Western Michigan University

      Apr 2018 - Jul 2018
      Orientation Student Leader

      Worked with about 3,000 new incoming students during their two-day orientation experience. Built valuable connections with faculty, current students, and new students that enhanced their overall experience at WMU and allowed for a large gain of interpersonal skills.

    • Western Michigan University

      Sept 2018 - Dec 2019
      Transfer Student Ambassador

      Worked with about 300-350 students every semester to help them transition to Western Michigan University. Communicated each week with students in addition to planning events and programs that built community and allowed students to grow at the university as students and adults.

    • BIGGBY COFFEE

      Sept 2020 - Jun 2021
      Barista

      Built meaningful rapport with customers and co-workers. Continually learned new menu items, recipes, and skills to best perform as a barista. Provided excellent customer service to satisfy each individual customer through means of problem-solving, a positive attitude, and attention to detail.

    • Kalamazoo Public Schools

      Jan 2021 - May 2021
      Intern Teacher

      Virtually observed and assisted in teaching 24 culturally integrated second-grade students in all subjects using Google Classroom, associated applications, and multiple avenues of instruction. Worked individually and in small groups with struggling readers to assess student needs and provide intervention.

    • Grand Rapids Public Schools

      Aug 2021 - Jan 2022

      Following my internship, I accepted this short-term position as the 6th and 8th-grade science teacher and 7th grade ELA teacher. In this role I instructed, assessed, and built relationships with 110 students. I created material, lesson plans, and activities for students between multiple grade levels, reading levels, and disabilities. My classroom participated in applications such as Read Works, Imagine Literacy, Imagine Math, and Discovery Education to practice targeted skills individually to reach their learning goals. Show less

      • Middle School Teacher

        Oct 2021 - Jan 2022
      • Intern Teacher

        Aug 2021 - Oct 2021
    • Bread Financial

      May 2022 - now
      Trainer

      Facilitates engaging virtual training solutions including care center new hire onboarding, new hire training, and post new hire training. Post new hire training includes but is not limited to system releases, new processes, return from leave, upskilling, and re-skilling.Creates and maintains content for care trainings. This includes agendas, facilitator guides, activities, and visual aids for use in facilitation. Track and maintain attendance records, associate’s timecards, provide informal and formal coaching to associates, administer corrective action up to and including termination of employment, communicate progress to respective leaders, and assess learner progress during the multi-week training session.Works directly with Operations Leads, Supervisors, Managers, and Directors to gain an understanding of the associates learning needs. Works directly with the instructional design team as subject matter experts to assist in developing self-paced and facilitator led training content. Show less

  • Licenses & Certifications

    • Michigan Standard Teaching Certificate

      Michigan Department of Education
      Jan 2022
    • Adult and Pediatric First Aid/CPR/AED

      American Red Cross
      Sept 2021
  • Volunteer Experience

    • Elementary School Tutor

      Issued by Communities In Schools of Kalamazoo on Jan 2019
      Communities In Schools of KalamazooAssociated with FaithAnn Harp
    • Fall Welcome Ambassador

      Issued by Western Michigan University on Aug 2018
      Western Michigan UniversityAssociated with FaithAnn Harp
    • Vice President of Philanthropy

      Issued by Sigma Kappa Sorority on Aug 2018
      Sigma Kappa SororityAssociated with FaithAnn Harp
    • Vice President Of Programming

      Issued by Sigma Kappa Sorority on Jan 2019
      Sigma Kappa SororityAssociated with FaithAnn Harp