FaithAnn Harp

Experience

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  Plantenga's Cleaners

  Jun 2016 - Dec 2018

  Customer Service Representative

  Provided customer service and applied problem-solving skills. Trained new employees for extended periods of time. Built relationships with many regular customers.

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  Western Michigan University

  Apr 2018 - Jul 2018

  Orientation Student Leader

  Worked with about 3,000 new incoming students during their two-day orientation experience. Built valuable connections with faculty, current students, and new students that enhanced their overall experience at WMU and allowed for a large gain of interpersonal skills.

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  Western Michigan University

  Sept 2018 - Dec 2019

  Transfer Student Ambassador

  Worked with about 300-350 students every semester to help them transition to Western Michigan University. Communicated each week with students in addition to planning events and programs that built community and allowed students to grow at the university as students and adults.

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  BIGGBY COFFEE

  Sept 2020 - Jun 2021

  Barista

  Built meaningful rapport with customers and co-workers. Continually learned new menu items, recipes, and skills to best perform as a barista. Provided excellent customer service to satisfy each individual customer through means of problem-solving, a positive attitude, and attention to detail.

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  Kalamazoo Public Schools

  Jan 2021 - May 2021

  Intern Teacher

  Virtually observed and assisted in teaching 24 culturally integrated second-grade students in all subjects using Google Classroom, associated applications, and multiple avenues of instruction. Worked individually and in small groups with struggling readers to assess student needs and provide intervention.

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  Grand Rapids Public Schools

  Aug 2021 - Jan 2022

  Following my internship, I accepted this short-term position as the 6th and 8th-grade science teacher and 7th grade ELA teacher. In this role I instructed, assessed, and built relationships with 110 students. I created material, lesson plans, and activities for students between multiple grade levels, reading levels, and disabilities. My classroom participated in applications such as Read Works, Imagine Literacy, Imagine Math, and Discovery Education to practice targeted skills individually to reach their learning goals. Show less

  • Middle School Teacher

    Oct 2021 - Jan 2022

  • Intern Teacher

    Aug 2021 - Oct 2021
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  Bread Financial

  May 2022 - now

  Trainer

  Facilitates engaging virtual training solutions including care center new hire onboarding, new hire training, and post new hire training. Post new hire training includes but is not limited to system releases, new processes, return from leave, upskilling, and re-skilling.Creates and maintains content for care trainings. This includes agendas, facilitator guides, activities, and visual aids for use in facilitation. Track and maintain attendance records, associate’s timecards, provide informal and formal coaching to associates, administer corrective action up to and including termination of employment, communicate progress to respective leaders, and assess learner progress during the multi-week training session.Works directly with Operations Leads, Supervisors, Managers, and Directors to gain an understanding of the associates learning needs. Works directly with the instructional design team as subject matter experts to assist in developing self-paced and facilitator led training content. Show less