Laila Abdullah

Experience

• 

  Ministry of Human Resources and Emiratisation

  May 2015 - Aug 2015

  Trainee

  • Communicate directly with Branch Manager.• Work as a team player and active participation in Teamwork.• Communicate with customers directly and by telephone.• Helping employees during the pressures of work and organization of nationalevents and holidays.• Taking initiative in solving problems.• Promote and provide my company or organization by giving details in orders toexplain to the customers all the information they need, and being polite toclients.

• 

  Axis Bank

  Jan 2019 - Jun 2022

  Assistant Manager

  • Communicate directly with the main representative of the branch and cooperatewith him.• Primarily responsible for financial and Non-Financial requests from raising till thecompletion (follow-up and execution of service requests end to end).• Responsible for deepening the existing relationships by cross selling of bank’sproducts and services.• Identifying and recommending corrective action to ensure the defined servicelevels are maintained in terms of acknowledgement, escalation procedure,resolution times and customer satisfaction levels.• Sending Email messages to other institutions also to other branches representingthe bank outside the country.• Work closely with the marketing team to achieve the sales goal, negotiate theterms of business within the set guidelines.• Periodical inspection of other desks and ensure relevant activities are carried onas per laid guidelines.• Coordination with local authorities for regulatory aspects.• Follow up and Co-coordinating with Relationship manager and Central Team forday to day work.• Making presentation for the internal contests.• Doing monthly Vendor Payments and checking the vendor contracts for renewal.• Ordering Stationery from central office i.e. all the forms.• Maintaining of Inward, Outward and Deliverable Registers.• Having responsibility of Account Opening Forms from checking till dispatching.•Maintain a good relationship with all candidates, employees and corporateclients. Show less

• 

  ADIB - Abu Dhabi Islamic Bank

  Jun 2022 - now

  Senior special

  •Complete the investigation procedure in a timely manner according to thestandard processing time established in the daily performance report.• Verification of the information provided by the customer point by point, andcomprehensive verification of the details recorded to confirm the continuity ofthe service as stipulated in the bank's policy.• Ability to identify regulatory violations, issues, and risks within a short period oftime and escalate them to the relevant department (as defined in the GroupCompliance Incident Management Policy).• Fully aware of and fully comply with the relevant compliance policies andprocedures that apply to my job functions and responsibilities specifically withrespect to anti-money laundering, counter-financial terrorism, sanctions, andfraud matters.• Accuracy and focus on policies for all products to maintain a 5% lowerpercentage of errors according to the daily audit report.• TML is used all department of the bank we must answer numerous calls andemails on daily bases which should be done in a professional manner.• Promptly answering calls and emails in professional manner.• Handling TML issued in timely manner and following up with different entitiesand updated Management accordingly.• To List, Revalidate and update companies proposed fromsales/frontend/Business teams.• Daily updating of employer new listing and update status of employer andremarks on TML based on management approvals.• Prompt update of listing and de-listing companies according to employerperformance, economic situation and add negative remarks on TMLaccordingly as per decision approved by Management and maintaining trackrecords.• To perform maintenance updates proposed by different departments as perapproved process. Update Remarks and status based on policy teams quarter,annual and Adhoc Reviews.• Problem solving, handling swiftly and provide proper feedback on related creditissues. Show less