Eimear Wolf

Experience

• 

  Dromoland Castle Hotel & Country Estate

  Jul 2017 - Jul 2019

  • Accommodation Assistant

    Mar 2019 - Jul 2019

  • Chef de rang

    Jul 2018 - Jul 2019

  • Banquet Assistant

    Jul 2017 - Jun 2019
• 

  Hotel Le Royal Luxembourg

  Jun 2019 - May 2020

  Management traineeBrasserie waitress - cocktail creation, preparation of wine service & display areas, guest interaction/ recognition, restaurant service Management trainee- Hostess / Chef de rang duties in a French gastronomic Restaurant - implementing 5 star 'Leading Hotels of the World' standards, guest interaction/ recognition & reservation management Management trainee - Bar supervision / barmaid - bar openings, cocktail creation, controlling & regulating stock, handling cash/card transactions, wine service, training employees, upselling techniques

  • Amelys Restaurant

    Jan 2020 - May 2020

  • Pomme Cannelle

    Oct 2019 - Jan 2020

  • Piano Bar

    Jun 2019 - Oct 2019
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  Dromoland Castle Hotel & Country Estate

  Aug 2020 - May 2022

  - Completing administrative tasks - compute guest billings, guest folios, phone reservations & email communication- Liase with other departments - Maintenance / Housekeeping ensuring rooms & standards are implemented before guest arrivals-Perform check in's - ensuring guest requests are upheld, rooms are allocated & guest details updated- Knowledge of hotel property & group - surrounding areas, providing information on room reservations - Ensuring 5 star standards of service were upheld & Prefer Hotel group and Fine hotels & resorts standards- Customer engagement - order taking, food & beverage knowledge, upselling opportunities

  • Front Desk Receptionist

    Aug 2021 - May 2022

  • Chef de Rang

    Aug 2020 - Aug 2021
• 

  Fiddle + Bow

  Mar 2021 - Aug 2021

  Food & Beverage Service Quality Control Leader

  - Start up hotel - aiding & assistance of restaurant / bar set up - Implementation of Covid-19 training, Safety charter for hospitality issued by Fáilte Ireland- Staff training - ensuring all staff members were adhering to standards & procedures involved in service- Reservation management - managed dining reservations, allergies, occasions & table allocations - Upskilled staff in food & beverage knowledge - product listings, wine tastings, cocktail creations

• 

  Claridge's

  May 2022 - May 2023

  Front Desk Receptionist

  - Assisting the reception team in optimising daily operations- Training new team members. ensuring standards are being implemented, guiding new arrivals in their tasks- Updating arrival reports, ensuring administration tasks are being upheld- Responding to guest complaints & feedback, offering solutions independently- Liase with other departments in room allocations & changes

• 

  The Maybourne Riviera

  May 2023 - Nov 2023

  Front Office Receptionist

  - Organising daily arrival / departure reports for daily meetings- Assisting with rooms management - allocations, room changes, upselling rooms (selling techniques)- Responding to guest complaints - updating client complaint reports- General supervision of shifts - inventory management, training / giving guidance & support to new comers

• 

  The Shelbourne

  Feb 2024 - Nov 2024

  • Assistant Front of House Manager

    Aug 2024 - Nov 2024

  • Front of House Supervisor

    Feb 2024 - Aug 2024
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  Louis Vuitton

  Nov 2024 - now

  Client Advisor