Kindell Jones, MHA

Experience

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  Classic Rock Coffee Co

  Oct 2016 - Mar 2019

  Team Lead Manager

  • Oversee the strategy and workflow for a team of 4 to 6, leveraging a consistent approach to relationship building, recognition, and communication to generate continuously improving performance. • Designed and delivered interactive training sessions for over 15 team members, covering topics including operational procedures, customer service, and sales • Navigated a fast-paced serving environment, successfully managing multiple tables and 20+ customers simultaneously to deliver an outstanding guest experience. Show less

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  Shake Smart

  Sept 2019 - Feb 2021

  Team Lead Manager

  • Delivered exceptional service to 200+ customers per day, building brand loyalty with wayfinding, product information, and purchase processing. • Managed end-of-day bookkeeping duties, documenting cashflow to drive key financial reporting and decision making. • Managed a team up to 4 people, delegating work to complete daily tasks, customer orders, and maintaining a clean workspace.

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  Ascension

  Jan 2022 - May 2022

  Administrative Intern

  • Developed a process map for Outpatient surgery to identify improvement opportunities related to efficiency, process reliability, and OAS-CAHPS (patient experience) scores.• Collected and compared data for opportunities for improvement in Barcode Medication Administration scanning• Created and implemented a new Culture Immersion Orientation for all new hires in the south market.

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  TeamHealth

  May 2022 - Jan 2024

  Practice Coordinator

  • Support and maintain the Hospital Medicine Providers administratively and operationally. • Reconcile the daily census of patients under the care of HM providers• Analyze the Medical Record to ensure that all documentation is accurate and adheres to various standards set by insurance companies and governmental agencies.• Maintain the accuracy of several reports that track key metrics from each visit for the monthly dashboard report.

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  Baylor Scott & White Health

  Jan 2024 - now

  • Manager Clinic Operations 1

    Jun 2024 - now

  • Administrative Intern

    Jan 2024 - May 2024