Stephanie Marcoux

Experience

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  Garden State Discovery Museum

  Apr 2013 - Jan 2015

  Marketing And Public Relations Manager

  • Wrote and distributed releases, media advisories, and other press materials to generate interest of reporters• Served as museum spokesperson for all media requests and co-liaison for corporate sponsors and partnerships• Handled all WordPress website updates and social media management• Planned several events a year, from start to finish, including assembling staff and managing deadlines and budget

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  Thomas/Boyd Communications

  Jan 2015 - Aug 2016

  Assistant Account Executive

  • Served as point of contact and account manager for clients from a wide-range of industries• Created public relations and marketing strategies to achieve client goals and expectations• Researched and developed content for news releases, social media campaigns, blogs, articles, and more• Conducted interviews with clients and external personnel to craft testimonials and personal stories• Organized client events, including equipment set up, catering, press attendance, legislator attendance, and more Show less

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  Byte Size Digital, LLC

  Aug 2016 - Feb 2020

  Director of Quality Assurance

  • Managed several website and marketing projects simultaneously, scheduling deliverables to meet client deadlines and respect internal workload • Served as relationship manager for clients, managing project expectations and answering questions• Reviewed priorities and assigned tasks to team members to ensure projects stay within expected launch date and agreed upon number of hours• Documented internal and external processes, scopes of work, and project proposals• Assisted team members where needed, including front-end web updates, graphic design, copywriting, and SEO• Compared all mockups to coded test sites to ensure pixel-perfect accuracy and correct functionality• Conducted browser and device testing for websites prior to and after launch• Facilitated WordPress web trainings for new and existing clients• Edited and approved all written materials and marketing and public relations campaigns to ensure accuracy and readability Show less

• 

  160over90

  Mar 2020 - Nov 2022

  • Managed and mentored a team of digital project managers and QA analysts, including those who managed staff• Served as the digital operations point-of-contact for the larger agency • Led digital new business along with VP, Digital Technology, creating estimates, drafting proposal language, and pitching new clients• Spearheaded the creation and management of processes and best practices for use within the digital team• Recorded and monitored program/project budgets, costs and resource allocation • Created and delivered presentations across the organization • Worked alongside other digital department directors to ensure• Helped onboard new employees within the digital team Show less • Managed and mentored a team of digital and technical project managers • Led estimation sessions with the technical team as well as created estimation and pitch templates • Managed high-profile projects within the organization • Contributed to the creation and management of best practices for use within the digital team• Negotiated timelines and budgets with internal and external clients• Recorded and monitored program/project budgets, costs and resource allocation • Worked with stakeholders to ensure deliverables meet requirements• Created and delivered presentations across the organization • Planned, organized and communicated project status and deliverables with stakeholders • Worked alongside other team leads • Helped onboard new employees within the digital team Show less • Planned, facilitated, and oversaw execution of websites, apps, and other interactive/digital projects• Scheduled, estimated, and drove progress for projects in the digital department• Developed task lists and work breakdown structure for managed projects• Created project schedules based on internal goals, client business goals and team capacity• Identified and mitigated potential issues that would prevent successful project launch/delivery• Resolved blockers, obtaining assets and decisions as needed across departments, disciplines, stakeholders and teams• Provided strategic and creative solutions that proactively addressed challenges and effectively communicated solutions for these challenges to internal teams and clients• Fostered a positive, productive working environment, especially in stressful or pressured situations, and balanced a sense of urgency with a calm and confident demeanor• Served as a main point of contact for account teams, maintaining regular communication of project deliverables, budget status, and information needs of the project team• Implemented established department processes and identified opportunities for new process where needed• Regularly tracked, reported and communicated on project health, tracking hours incurrence and forecasting throughout each project phase • Collected and organized all creative and technical information associated with each project• Reviewed assets provided by client teams and internal brand teams, ensuring sufficient material for digital execution• Assisted on projects when needed, providing support with content entry, content planning, information architecture, digital audits, presentation decks, etc. • Scheduled and facilitated project meetings and milestones, for both internal and client reviews and delivery Show less

  • Director, Digital Production & Operations

    Feb 2022 - Nov 2022

  • Team Lead, Digital Production

    Jun 2021 - Jan 2022

  • Digital Producer

    Mar 2020 - May 2021
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  Palladian Partners, Inc.

  Nov 2022 - now

  • Oversee the digital project management team• Develop and refine processes• Train and mentor team members • Forecast staffing and budgets, contribute to resource allocation strategy, and work with director to determine hiring needs • Oversee the creation of project plans, budgets and estimates across projects and within the Digital Strategy Department • Contribute to proposals and rebid efforts • Review and evaluate the work of team members to ensure the highest standards of quality • Work with clients and internal team members to understand client’s goals, define overall health communications objectives, develop digital strategies, key performance indicators and project plans • Create strategies for communicating with stakeholders and advocates through digital communications channels with an understanding of audience behaviors and needs • Serve as liaison with internal specialists, including content strategy, UX, graphic design, web development and editorial staff to establish workflows and timelines • Contribute subject matter expertise on aspects of digital project management and execution • Develop work plans and project timelines, determining appropriate staffing and monitoring deadlines and deliverables Show less

  • Vice President, Digital Experience and Delivery

    Jan 2024 - now

  • Interim Vice President, Digital

    Aug 2023 - Jan 2024

  • Team Lead, Digital Project Management

    Nov 2022 - Jul 2023