Corey Vuelta

Experience

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  Amherst College

  Jan 2006 - Jan 2007

  Classroom Technology Support Specialist

  Supported 100 + users. Supported Windows XP and Mac OSX system. Produced digital video and edited using Final Cut Pro. Developed expertise in Digital and Analog video projection. Operated a 16mm film projector for movie screenings. Deployed Windows XP and Mac OSX operating systems. Provided training for the use of A/V equipment. Recorded Video and Sound for events. Digitized video for LAN streaming.

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  Ashok Behl MD. Inc.

  May 2012 - May 2015

  System Administrator

  Design and implement small business PC network. Assist in EMR Upgrade from Allscripts Myway to Aprima. Ensure 2014 HIPPA compliance with the use of new hardware and software. Protect systems from malicious software infections. Order and deploy all new hardware and software. Troubleshoot and solve day-to-day hardware and software related issues.

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  Sierra View District Hospital

  May 2013 - May 2015

  Provide second tier telephone and in-person user support for 800+ users. Participate in 24-hour on-call support rotation. Configure, deploy and maintain printers, PC’s, and all other IT hardware/software. Design and streamline network software deployments. Create installation scripts to automate software deployments. Maintain and manage hardware/software for VMware virtual environment. Order new/replacement IT hardware. Approve Active Directory access requests and create new user Active Directory accounts. Monitor and respond to Help Desk and user submitted requests through the Manage Engine ticketing system. Show less

  • Technical Specialist

    Mar 2014 - May 2015

  • Help Desk Support Specialist

    May 2013 - Mar 2014
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  Arizona State University, Decision Theatre Network

  May 2015 - Sept 2018

  Systems Analyst Associate

  Perform the design, development, implementation, operation and maintenance of computer and audiovisual systems. Use applications software to develop custom products to meet user needs.Advise on standard tools and combinations of tools that are available or can be purchased or developed to meet specific needs. Configure, install and upgrade computer hardware and software. As well as, test newly set up equipment to assure that it works in coordination with other associated hardware and software products. Identify causes of problems when hardware and software are not operating properly and take appropriate action. Repair or resolve a wide variety of problems and confers with or escalates problems to vendors, contractors, or others in the university to assure that resolution is reached. Coordinate with other IT organizations including UTO to ensure optimal use and efficiency of computer and related resources. Develop and improve user systems procedures, and prepare systems documentation. Where possible, develop and recommend alternative solutions to existing systems and processes. Mentor, train, schedule, and lead staff responsible for delivering various routine services. Develop and deliver instructional training on the use of supported technology products and systems, and provide personalized instruction one-on-one to meet specialized needs. Develop and prepare operational plans and reports on project status. Establish and maintain effective communications with customers, other technology specialists, and vendors about services. Collaborate and team with others on a variety of technology and technology support projects Show less

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  Arizona State University

  Mar 2019 - now

  Systems Support Specialist

  • Receives, responds to and monitors status of work-order requests for technical assistance; • Updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy • Configures both local and multi-platform personal computer systems and mobile devices • Installing software and establishing connection to network(s) in accordance with specified standards • Develops and applies standard computer images with authorized software to computers to ensure consistent configurations • Installs and/or replaces hardware and associated devices including, but not limited to: network cards, hard-drives and removable disk drives • Refers warranty hardware problems to vendor for resolution via phone or in person • Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures • Actively participates in deployment and relocation of computers and associated peripheral equipment • Provides application assistance to end user as requested; replicates errors, re-sets computers and printers • Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity • Maintains inventory of all laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards • Traces and troubleshoots network connectivity problems; notifies appropriate responsible unit(s) based on findings • Provides consultation on both hardware and software purchases • Cross trains other areas on help desk related support issues • Creates, updates, and maintains technical documentation for use within the group as well as outside entities Show less

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  Placer County

  Oct 2022 - now

  Information Technology Technician II