Frederick Opare

Experience

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  Vodafone

  Aug 2009 - Nov 2019

  I started as network audit Engineer, then move to DT Engineer and finally to Mobile Network Analyst-Quality Measurement. I have worked with both local and international teams on customer experience benchmarking. I have gained experience in different drive testing tools i.e. Anite Nemo product and VMCC RAT for data testing and ViTAS for voice testing working with different teams to perform customer experience service benchmarking.I have grate insight in different technologies and different layers i.e. GSM 900/1800, GPRS, EDGE, and UMTS 2100 and also have expect experience as technical support for P3 communication mobile network testing tool (Customer Experience Benchmarking for both Voice and Data)• Planning and execution of network benchmarking quality• SSV• Ensuring all Network KPIs are meet • Ensure tool stability, reliability and availability• Embed a positive health and safety culture• Drive customer report and complaints for improvement.• Weekly and Monthly Network Report to TLT, NCA, VF Group Report for decision making. Show less

  • Network Analyst-Quality Measurement

    Oct 2012 - Nov 2019

  • Network Quality Auditor/Optima Analyst

    Aug 2009 - Sept 2012
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  Xpose Multimedia Limited

  Nov 2019 - now

  IT Specialist

  Planning and execution of computer installation at client end Mentoring and Maintenance of network server’s Maintenance of networking anti virus on client end userEnsure positive health and safety is maintained at workstations Ensure customer complaints is resolved Weekly and Monthly Reporting.