Hadeer Mokhtar

Experience

• 

  National Telecommunication Institute (NTI)

  Jun 2016 - Nov 2016

  Network infrastructure and service provisioning Trainee
• 

  New Horizon

  Nov 2016 - Dec 2016

  Trainee
• 

  Vodafone

  Jan 2018 - now

  * Troubleshooting corporate customers` problems arising in Vodafone fixed MPLS Network.* Troubleshooting corporate customers` problems arising in the GPRS/3G, WIMAX, Microwave, Fiber connections and escalate it to the appropriate team.* Monitoring the Customers traffic using Service Navigator tool .* Dealing with devices: PE (Cisco(IOS,IOS XR)), DSLAM , Paradyne, Telindus, Alcatel "ISAM") ; Routers (Cisco, Huawei ), converter, and Modems.* Following up with technicians & Field engineers in solving customer problems.* Handling & troubleshooting British Telecom connections in Egypt. Show less

  • Fixed NW Config & Support Tech Specialist

    Jun 2021 - now

  • fixed NW configuration &support engineer

    Feb 2020 - Nov 2021

  • Fixed Data Support Engineer

    Jan 2018 - Jan 2020