Marianna Tankelevich

Experience

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  Amdocs

  Sept 1994 - Sept 2012

  - Enterprise architecture and integration for Telecom IT transformation projects;- Requirements analysis, business process modelling, solution and integration design;- Scoping sessions and customer workshops;Projects: TelecomSA South Africa, US Cellular, Net&Via Brasil Delivery manager & Account manager for Amdocs activities in CIS.- Accountability for the entire project lifecycle: project setup, scoping, development & delivery.- Sales support: presentations, workshops, scope-of-work definition, projects frame definition.- Deep dive in CRM, eCare, Billing, Ordering, Product CatalogueProjects: Rostelecom Russia, Ukrtelecom Ukraine and more. - Management of distributed development teams of 20 developers- On-going customer support activities.Projects: T-Mobile UK, Rostelecom Russia - Software development and production support in Billing applications: AR, Billing, Event processingProjects: Vodafone UK, Pannon Hungary

  • Enterprise Solution Architect, BSS & OSS. Global architects team.

    Apr 2010 - Sept 2012

  • Customer Delivery Manager for Russia & CIS

    Sept 2007 - Mar 2010

  • PM of Billing development

    Oct 2002 - Aug 2007

  • Software Developer & Team Leader in Billing

    Sept 1994 - Sept 2002
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  Marcus Aurelius

  Oct 2012 - now

  Multiple projects and presale activities in a boutique IT consultancy company. Formal & informal project leading | Solution and integration architecture | Solution presentation | Guide clients to the most optimal implementations | Data modelling | Customer Journey | CRM & BSS expert | Business processes re-engineering | Use of EA tools and modelling notations | TM Forum Frameworx theory & practice Digital transformation of CRM, Call Center and IT Service Desk business processes in telco.- Vendor & customer teams management (SI role) in agile project execution- Business process analysis & modelling- Enterprise solution architecture design, including phased rollout plan- TM Forum adoption and development of eTOM & ITIL merged approach Business migration architecture.- Design of the phased migration solution with business continuity consideration. Complete design, implementation and support for business process automation in Russian Towers(Telco infrastructure provider):- PM for asset management system deployment- Business processes analysis and design- Requirements management and acceptance testing Chief architect for CRM, Ordering, Product Catalogue Amdocs implementation in tier-1 landlinetelecom.- Lead of business analysis, system integration, development and testing teams- Product backlog management- Agile methodology adoption;

  • Customer Success Manager, Enterprise Architect, Senior Business Analyst

    Oct 2012 - now

  • Project Manager & Solution Architect. Digital transformation in MOTIV-telecom

    Jul 2017 - Nov 2020

  • Solution Architect. CRM implementation in VimpelCom

    Jan 2015 - Sept 2015

  • Business Analysis Lead. Business process automation for TowerCo company

    Aug 2013 - Dec 2014

  • Solution Architect. CRM, Ordering, Product Catalogue implementation in Rostelecom

    Oct 2012 - Jun 2013
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  Tarantula Global

  Jun 2015 - Feb 2017

  Customer Relationship Manager. CES market.

  Tarantula is a global TowerCo asset management system provider. Customer facing roles in all the Russian-market activities, including:- Customer relations, pre-sale support and proposals management- Work with Product team to build future product enhancements