Mahmoud Aboraid

Experience

• 

  Wasla Outsourcing

  May 2012 - Dec 2012

  Customer Care Agent (Phone Support)

  - Answer incoming calls in a timely manner, adhering to quality and productivity standards. Maintain a friendly and helpful demeanor throughout all calls.-Actively listen to customer concerns, identify the root cause of issues, and provide clear solutions or escalate to appropriate teams as needed.-Go beyond basic solutions to ensure customer satisfaction. Empathize with customer experiences and offer genuine assistance.-Maintain in-depth knowledge of company products, services, policies, and procedures to accurately inform customers.-Carefully record customer interactions, resolutions, and feedback in the company's CRM system or designated databases.-Identify opportunities to recommend additional products or services that align with customer needs.-Contribute to a positive team environment through knowledge sharing and supporting colleagues when needed. عرض أقل

• 

  Vodafone

  Jan 2014 - Sept 2014

  Retail Sales Advisor

  -Customer Engagement:. Greet customers warmly and proactively offer assistance to identify their needs.. Build rapport with customers by providing excellent product knowledge and demonstrating features and benefits.. Offer product recommendations tailored to customer preferences.-Sales Excellence:. Meet and exceed individual and store sales goals.. Upsell and cross-sell products and services where appropriate to enhance the customer experience.. Process sales transactions accurately and efficiently at the point-of-sale (POS) system.-Merchandising and Store Upkeep:. Maintain a visually appealing store environment by organizing merchandise displays.. Ensure shelves are well-stocked and products are neatly arranged and priced correctly.. Perform light cleaning duties to maintain store appearance.-Inventory Management:. Assist with inventory counts and stock replenishment.. Report any stock discrepancies or damaged items.-Customer Service:. Handle customer inquiries, returns, and exchanges thoughtfully and according to company policies.. Address customer complaints with patience and professionalism, escalating to management when necessary. عرض أقل

• 

  Apparel Group

  Sept 2014 - Sept 2015

  Retail Sales Representative

  -Customer Service Focus:. Proactively welcome customers and identify their needs.. Demonstrate in-depth product knowledge and answer customer questions thoroughly.. Provide personalized recommendations aligned with customer interests.Resolve customer concerns, returns, and exchanges in accordance with company guidelines.-Sales Performance:. Achieve or exceed personal and storewide sales targets.. Utilize suggestive selling techniques to enhance sales opportunities.. Accurately process transactions through the point-of-sale (POS) system.Store Presentation & Operations:. Maintain attractive visual displays and ensure proper product placement.. Restock merchandise to maintain availability and organization.. Participate in inventory control and report discrepancies.-Teamwork:. Collaborate with colleagues to provide a seamless customer experience.. Share product knowledge and best practices to support team success.Retail عرض أقل

• 

  Rashideen Egypt (Cadbury)

  Oct 2015 - Apr 2016

  Data Analyst

  - Data Collection and Cleaning:. Gather data from internal databases, external sources, or design and implement data collection processes.. Ensure data integrity by identifying and correcting errors, inconsistencies, or missing data.. Prepare data for analysis by transforming it into usable formats.- Data Analysis:. Apply statistical techniques and data modeling to uncover trends, correlations, and anomalies within datasets.. Develop and maintain metrics and KPIs (Key Performance Indicators) for tracking business performance.. Conduct exploratory analysis to generate hypotheses and uncover hidden insights.- Visualization and Reporting:. Create clear and informative visualizations (charts, graphs, dashboards) to effectively communicate findings.. Prepare concise reports summarizing data analysis results and their implications for decision-making.- Stakeholder Communication:. Present findings and recommendations to non-technical audiences in an understandable and impactful way.. Collaborate with business teams to translate data insights into actionable strategies.- Process Improvement:. Recommend and implement enhancements to data collection, storage, and analysis processes to improve efficiency and accuracy. عرض أقل

• 

  TE data

  Apr 2016 - Sept 2023

  - Monitor cash flow in companies and control money transmission tools.-Managing bank accounts, maintaining financial records, performing banking operations, providing financial advice to the company.-Check all cash payment vouchers and invoices-supporting documentation is in line with financial policies and procedures-Receive, record, raise cash or bank receipt vouchers and deposit/distribute all cheques or cash receipts-Draft and distribute cheques/documents/memos to various banks to ensure bank transactions are completed and the accurate maintenance of financial record-Handling the cash management system. عرض أقل

  • Cash operations senior Accountant

    Apr 2020 - Sept 2023

  • Cash Operations Accountant

    Apr 2016 - Apr 2020
• 

  Freelance Marketing and Creative Services

  Oct 2018 - Oct 2020

  Digital Marketing Specialist

  -Developed and executed highly successful social media campaigns that led to a 30% increase in website traffic and a 20% increase in sales.-Successfully implemented and managed SEO strategies resulting in a 50% increase in website visibility and a 25% increase in organic traffic.-Conducted market research and competitor analysis to identify trends and opportunities, leading to the development of targeted digital marketing campaigns that boosted brand awareness and customer engagement.-Managed email marketing campaigns resulting in a 40% increase in open rates and a 25% increase in click-through rates, leading to a significant increase in revenue. عرض أقل

• 

  Appy Innovate - KSA

  Sept 2023 - May 2024

  Sales Account Manager

  -Identify and target potential clients through proactive lead generation and networking.-Conduct market research to understand industry trends and customer needs.-Present and demonstrate our products/services to prospective clients.-Build and maintain strong, long-lasting customer relationships.-Achieve and exceed sales targets and KPIs.-Collaborate with cross-functional teams to ensure seamless customer onboarding and satisfaction.-Stay up-to-date with industry developments and competitor offerings. عرض أقل