Patrick Bulger

Experience

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  Office Depot

  May 2009 - Mar 2014

  Associate Manager

  Coached team members on development opportunities and delivering performance feedback. Led sales team in daily performance huddles to communicate best practices and goal expectations.Ensured all customers received service through ARC3 selling model by performing quality reviews of sales interactions. Performed daily operations, merchandising, stock balancing, and organizational tasks. Assisted in hiring and scheduling staff.Licensed Forklift Operator

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  Office Depot

  Oct 2014 - May 2017

  Customer Service Manager

  Coach and develop team members on Customer Experience, ARC3 selling model, and Loyalty Penetration.Deliver exceptional customer solutions and provide conflict resolution and de-escalation.Support and drive customer service team to achieve and exceed performance goals.Coach team members on development opportunities and delivering performance feedback.Responsible for maintaining "Extremely Satisfied" score on customer satisfaction surveys.Placing orders and fielding related customer inquiries through multiple systems.Conflict Resolution Certification for Managers Show less

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  Take Off Professionals

  May 2017 - now

  Project Coordinator