Katherinne Jaimes

Katherinne Jaimes

Customer Service Representative

Followers of Katherinne Jaimes630 followers
location of Katherinne JaimesTimaru, Canterbury, New Zealand

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  • Timeline

  • About me

    Learning and Development Specialist | Cultivating Cultures of Growth and Innovation

  • Education

    • University of Auckland

      2006 - 2010
      Bachelor of Science (BS)
    • AcademyEX

      2024 -
      Master of Technological Futures Information Technology

      Focus on emerging disruptive technologies, innovation frameworks, leadership development, and real-world project initiatives. Applying new knowledge to foster positive, sustainable change in business and society.

    • The Mind Lab

      2021 - 2022
      Postgraduate Certificate Leading Change for Good
    • The Mind Lab

      2021 - 2021
      Micro-Credential, Digital Skills for the Workplace
  • Experience

    • Tourism Holdings Limited

      Oct 2008 - May 2009
      Customer Service Representative
    • Cellarmaster Wines

      Sept 2009 - Apr 2011
      Wine Sales Consultant
    • Online Republic

      Jan 2011 - Jul 2013
      Senior Sales and Administration Consultant
    • OZI International Ltd

      Oct 2013 - Oct 2015
      Office Manager

      - Managed daily office operations to ensure efficiency and smooth functioning.- Identified and executed strategic growth opportunities, contributing to business expansion.- Developed and implemented marketing strategies, enhancing brand visibility and engagement.- Oversaw social media channels, driving brand awareness and customer interaction.- Built and maintained strong stakeholder relationships, ensuring effective communication and collaboration.- Assisted customers with their transition to new destinations, enhancing their overall experience. Show less

    • NTC Imports and Exports

      Jun 2014 - Dec 2017
      Founder and Managing Director

      - Drove B2B sales efforts, collaborating with florist shops and tripling sales within two months.- Sourced and nurtured new customer relationships, ensuring pre-orders and expanding the customer base.- Oversaw all business operations and financial management, coordinating weekly shipments and addressing challenges proactively.- Developed and executed marketing strategies, including website content and social media management, boosting customer engagement.

    • NZMA

      Jun 2016 - Dec 2019

      - Managed stakeholder relationships with industry organisations, enhancing partnerships and securing key connections.- Led the Employability Programme, designing and delivering workshops to boost youth skillsets and job readiness.- Developed and facilitated career development workshops, tailored to student and professional needs.- Organised and executed events, including a major Careers Expo and smaller student-focused activities.- Oversaw internship placements, managing relationships for post-graduate students in the business faculty. Show less

      • Senior Career Development Consultant

        Mar 2017 - Dec 2019
      • Career & Employment Consultant

        Jun 2016 - Mar 2017
    • Self-employed

      Jun 2020 - now
      Business Coach

      - Developed forward-thinking business models for small business owners and start-ups, driving growth and innovation.- Guided clients through business challenges, using new frameworks to achieve their goals.- Specialised in experience design and purpose-driven approaches, enhancing client business strategies.- Focused on sustainability and circular economy solutions, helping businesses integrate these practices into their operations.

    • Spectrum Foundation

      Nov 2020 - Jul 2024

      - Designed and developed training programmes, focusing on compliance, leadership, and staff upskilling.- Managed project portfolios, including the digital transformation of the induction programme and the relaunch of the LMS.- Led learning design initiatives, creating engaging content for eLearning and in-person training.- Facilitated workshops and training sessions, both virtually and face-to-face, covering diverse topics from onboarding to leadership.- Drove culture transformation, implementing well-being workshops and developing a 9-week Diversity and Leadership programme for middle management. Show less

      • Learning and Development - Independent Contractor

        Sept 2022 - Jul 2024
      • Learning and Development Facilitator

        Nov 2020 - Sept 2022
    • Alpine Energy Limited

      Nov 2024 - now
      Learning Lead
  • Licenses & Certifications

  • Volunteer Experience

    • Business Mentor

      Issued by Business Mentors New Zealand on Sept 2020
      Business Mentors New ZealandAssociated with Katherinne Jaimes