
Katherinne Jaimes
Customer Service Representative

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About me
Learning and Development Specialist | Cultivating Cultures of Growth and Innovation
Education

University of Auckland
2006 - 2010Bachelor of Science (BS)
AcademyEX
2024 -Master of Technological Futures Information TechnologyFocus on emerging disruptive technologies, innovation frameworks, leadership development, and real-world project initiatives. Applying new knowledge to foster positive, sustainable change in business and society.

The Mind Lab
2021 - 2022Postgraduate Certificate Leading Change for Good
The Mind Lab
2021 - 2021Micro-Credential, Digital Skills for the Workplace
Experience

Tourism Holdings Limited
Oct 2008 - May 2009Customer Service Representative
Cellarmaster Wines
Sept 2009 - Apr 2011Wine Sales Consultant
Online Republic
Jan 2011 - Jul 2013Senior Sales and Administration Consultant
OZI International Ltd
Oct 2013 - Oct 2015Office Manager- Managed daily office operations to ensure efficiency and smooth functioning.- Identified and executed strategic growth opportunities, contributing to business expansion.- Developed and implemented marketing strategies, enhancing brand visibility and engagement.- Oversaw social media channels, driving brand awareness and customer interaction.- Built and maintained strong stakeholder relationships, ensuring effective communication and collaboration.- Assisted customers with their transition to new destinations, enhancing their overall experience. Show less

NTC Imports and Exports
Jun 2014 - Dec 2017Founder and Managing Director- Drove B2B sales efforts, collaborating with florist shops and tripling sales within two months.- Sourced and nurtured new customer relationships, ensuring pre-orders and expanding the customer base.- Oversaw all business operations and financial management, coordinating weekly shipments and addressing challenges proactively.- Developed and executed marketing strategies, including website content and social media management, boosting customer engagement.

NZMA
Jun 2016 - Dec 2019- Managed stakeholder relationships with industry organisations, enhancing partnerships and securing key connections.- Led the Employability Programme, designing and delivering workshops to boost youth skillsets and job readiness.- Developed and facilitated career development workshops, tailored to student and professional needs.- Organised and executed events, including a major Careers Expo and smaller student-focused activities.- Oversaw internship placements, managing relationships for post-graduate students in the business faculty. Show less
Senior Career Development Consultant
Mar 2017 - Dec 2019Career & Employment Consultant
Jun 2016 - Mar 2017

Self-employed
Jun 2020 - nowBusiness Coach- Developed forward-thinking business models for small business owners and start-ups, driving growth and innovation.- Guided clients through business challenges, using new frameworks to achieve their goals.- Specialised in experience design and purpose-driven approaches, enhancing client business strategies.- Focused on sustainability and circular economy solutions, helping businesses integrate these practices into their operations.

Spectrum Foundation
Nov 2020 - Jul 2024- Designed and developed training programmes, focusing on compliance, leadership, and staff upskilling.- Managed project portfolios, including the digital transformation of the induction programme and the relaunch of the LMS.- Led learning design initiatives, creating engaging content for eLearning and in-person training.- Facilitated workshops and training sessions, both virtually and face-to-face, covering diverse topics from onboarding to leadership.- Drove culture transformation, implementing well-being workshops and developing a 9-week Diversity and Leadership programme for middle management. Show less
Learning and Development - Independent Contractor
Sept 2022 - Jul 2024Learning and Development Facilitator
Nov 2020 - Sept 2022

Alpine Energy Limited
Nov 2024 - nowLearning Lead
Licenses & Certifications
- View certificate

Design Thinking Facilitation
DesignThinkers AcademyDec 2022 - View certificate

Duolingo French Fluency: Intermediate (Estimated)
DuolingoAug 2015 - View certificate

Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInMar 2020 - View certificate

The Neuroscience of Learning
Lynda.comOct 2018 - View certificate

Creating Screen Capture Training
Lynda.comOct 2018
Volunteer Experience
Business Mentor
Issued by Business Mentors New Zealand on Sept 2020
Associated with Katherinne Jaimes
Languages
- enEnglish
- spSpanish
- frFrench
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